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Support allowing arm calls to be raised if IPV6 is disabled on the Operations Agent v12.xx

Support allowing arm calls to be raised if IPV6 is disabled on the Operations Agent v12.xx

0 Votes

Using the operations agent v12.xx if IPv6 is disabled on a system/environment, the transactions will not be recorded when raising an ARM calls. Since our network is IPV4 and our servers are hardened to CIS guidelines this means we have to disable IPV6, meaning we can no longer make the alarm calls we currently do on older HP-UX Operations Agents. This has unfortunately become quite urgent as it is now holding up a migration project and has sat within support for nearly 4 months

Is it possible to get this issue escalated as per advice from Micro Focus support as this is a migrating project matter and we're  need a solution at the earliest possible opportunity.

4 Comments
Micro Focus Expert
Micro Focus Expert

Has support asked you to raise it as an enhancement? This sounds like a defect.

Micro Focus Expert
Micro Focus Expert
Status changed to: Waiting for Votes
 
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
Status changed to: Already Offered

Support allowing arm calls to be raised if IPV6 is disabled on the Operations Agent v12.xx

Case details : https://quixy.swinfra.net/quixy/query/detail.php?ISSUEID=QCIM8D104683

iamthingfish
Visitor.

After a long period of trying to prove to Microfocus that this was an issue with the OA v12.xx agent.

We finally got this send to the Labs to work on. After nine months we finally got a hotfix for v12.xx which has also been added to all future OA releases

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