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Support of all Special Characters on Remote Server passwords In SiteScope

Support of all Special Characters on Remote Server passwords In SiteScope

As per the SiteScope Document

https://docs.microfocus.com/itom/SiteScope:2019.02/ConfigMonitorRemoteWin#UI_Description_-_New.2FEdit_Microsoft_Windows_Remote_Server_Dialog_Box

remoe server passwords supports empty spaces and special characters like :
" &
<>ˆ.

But Customer was using '{ ' which was not accepting for which we already have the ER

https://softwaresupport.softwaregrp.com/doc/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1I123338

 

But Customer's requirement to allow sitescope to accept all the sepcial characters on keybaord.

Scenario

Recently we faced one issue with sitescope , i.e when the service account password was changed , SIS stopped collecting data for the concerned devices. The password had "{" character in it.
But when we again changed the password to something simple , data collection started.

Workaround

changed the password to something simple

Unacceptable

other special characters should be included as well, cause for some clients passwords for the service accounts are being generated via PAM,

Required

other special characters should be included as well, cause for some clients passwords for the service accounts are being generated via PAM,

 

2 Comments
Micro Focus Contributor
Micro Focus Contributor
Status changed to: Waiting for Votes
 
debopriya
New Member.

@Manjunath Thayappa wrote:

As per the SiteScope Document

https://docs.microfocus.com/itom/SiteScope:2019.02/ConfigMonitorRemoteWin#UI_Description_-_New.2FEdit_Microsoft_Windows_Remote_Server_Dialog_Box

remoe server passwords supports empty spaces and special characters like :
" &
<>ˆ.

But Customer was using '{ ' which was not accepting for which we already have the ER

https://softwaresupport.softwaregrp.com/doc/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1I123338

 

But Customer's requirement to allow sitescope to accept all the sepcial characters on keybaord.

Scenario

Recently we faced one issue with sitescope , i.e when the service account password was changed , SIS stopped collecting data for the concerned devices. The password had "{" character in it.
But when we again changed the password to something simple , data collection started.

Workaround

changed the password to something simple

Unacceptable

other special characters should be included as well, cause for some clients passwords for the service accounts are being generated via PAM,

Required

other special characters should be included as well, cause for some clients passwords for the service accounts are being generated via PAM,

 

 

 

please consider and work  on the ER. it will be really helpful if all special characters are included.


 

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