Contributor.. SJV Contributor..

In OBR 10.30 csv files getting piled up in extract folder

Hi Team,

We are using OBR 10.30 distributed for our client.

the csv files of agent data and Omi data in getting piled up in $PMDB_HOME/extract folder.  This happens quite often.

Can you please advice here.

Thanks in advance.



1 Reply
Micro Focus Expert
Micro Focus Expert

Re: In OBR 10.30 csv files getting piled up in extract folder

Hello SJV,

There are many possibilities that could cause this issue.

Here are two that are mentioned within the Troubleshooting section of the OBR 10.30 product documentation.


Symptom Some of the data is piling up in collect folder and the collectStep.log is not getting created
Description Some of the dimension CSV's are stuck in collect folder as they are not properly aliased. This happens when the CSV's are in extract folder of the Remote Collector. At that instant the collection service is stopped on OBR while the collection service is running on Remote Collector.

To resolve this issue, it is recommended to stop the collection service on the Remote Collector first and then on OBR. Follow these steps to stop the collection on Remote Collector and then on OBR server:

On Linux:

  1. Go to /etc/init.d directory.

  2. Run the following command:

    On RHEL 6.x/SLES 11.x: service HPE_PMDB_Platform_Collection stop

    On RHEL 7.x/SLES 12.x/OEL: systemctl stop HPE_PMDB_Platform_Collection.service

On Windows:

  1. From the Start, type Run in Search. The Run dialog box appears.
  2. Type services.msc in the open field, and then press ENTER. The Services window appears.
  3. Right-click the HPE_PMDB_Platform_Collection service and click Stop.


Symptom Fact Collection is Occurring and Data is Available at extract Folder but not picked by Streams
Description Fact CSVs are collected from the source by the collector and available at the following location %PMDB_HOME%\extract (Windows), $PMDB_HOME/extract (Linux). But the corresponding Orchestration stream in the Administration Console shows the collect step status as not started.

The only reason it can happen is because the platform_poller_data_process stream from PMDB_Platform is in error state or is yet to process the collected data.

If the process is running for a longer time, kill the process. If it is in error state, perform the following:

  1. Log on to Administration Console and check the status of the above mentioned stream. ABC stream will automatically process it next time.


You can investigate those items to see if they apply to you.



Mark Butler
Micro Focus SW Support Engineer
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