In OBR 10.30 csv files getting piled up in extract folder
We are using OBR 10.30 distributed for our client.
the csv files of agent data and Omi data in getting piled up in $PMDB_HOME/extract folder. This happens quite often.
Can you please advice here.
Thanks in advance.
Re: In OBR 10.30 csv files getting piled up in extract folder
There are many possibilities that could cause this issue.
Here are two that are mentioned within the Troubleshooting section of the OBR 10.30 product documentation.
|Symptom||Some of the data is piling up in collect folder and the collectStep.log is not getting created|
|Description||Some of the dimension CSV's are stuck in collect folder as they are not properly aliased. This happens when the CSV's are in extract folder of the Remote Collector. At that instant the collection service is stopped on OBR while the collection service is running on Remote Collector.|
To resolve this issue, it is recommended to stop the collection service on the Remote Collector first and then on OBR. Follow these steps to stop the collection on Remote Collector and then on OBR server:
|Symptom||Fact Collection is Occurring and Data is Available at extract Folder but not picked by Streams|
|Description||Fact CSVs are collected from the source by the collector and available at the following location
The only reason it can happen is because the
If the process is running for a longer time, kill the process. If it is in error state, perform the following:
You can investigate those items to see if they apply to you.
Micro Focus SW Support Engineer