Regular Contributor.. srgh Regular Contributor..
Regular Contributor..
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OBR and OBM integration

Configure OBM and OBR integration. Have completed all the settings in the Data Source Selection Wizard, deployed all the necessary packages and content packs. We moved on to configuring the topology, but we are have connect error. We are set ports specified in documentation and also ports configured on the OBM server (8443,443), but have not connect yet.

Text in remotepoller.log:

2019-04-08 11:36:06,377 INFO, ?.? , Running ovdeploy command remotepollerutility -testconnection -type CMDB -username Admin -password ....... -url http:om.obmanager.ru:8443 -driver Oracle 2019-04-08 11:36:40,764 INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:95772, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:95773 ] DATADOWNLOAD :: Starting data download for 1 pollers

2019-04-08 11:36:40,770 INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:95772, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:95773 ] DATADOWNLOAD :: DownloadData calling

2019-04-08 11:36:45,094 INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:95772, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:95773 ] Processing 0 data files from local collector

2019-04-08 11:37:09,976 INFO, ?.? , Running ovdeploy command remotepollerutility -testconnection -type CMDB -username Admin -password ....... -url http:om.obmanager.ru:443 -driver Oracle

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13 Replies
Micro Focus Expert
Micro Focus Expert

Re: OBR and OBM integration

Hello Srgh,

I can see that not all of the directions were followed for this integration.

If you look at the log, you will see that the URL that is being attempted is "http:".

This means that OBR has not been configured to use 'https' for the integration.

Please follow the directions for setting the following parameter within the $PMDB_HOME/data/config.prp file.

ucmdb.protocol=https

There is more than just the one parameter that should be set.  You can read more about it at the following URL on the documentation portal under "Configuring RTSM Topology Source".

https://docs.microfocus.com/itom/Operations_Bridge_Reporter:10.31/Configure/SHR_CONFIGURE_PARTII/CHAP_PRIMCONFIG/TASK7/Task7a_Configuring_BSM_OMi_Service_Definition_Source#.24filename.7C

Please look at the section for "Configure Data Collection When HTTPS is Enabled for RTSM".

The instructions may vary depending on the version of OBR and OBM.

I hope that this helps.

Regards,

Mark

---
Mark Butler
Micro Focus SW Support Engineer
https://softwaresupport.softwaregrp.com/
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Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Hello Mark!

Thank for you recommendations!
All settings were made according to the "Configuring RTSM Topology Source" at link that you gave.
But the problem is still not solved...

remotepoller.log:

2019-04-10 17:56:09,854  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateLastPoll , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll_Datasource, AB
CProcessID:159292 ] Updating last poll for collector local
2019-04-10 17:56:09,973  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updatePALastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updated PA last poll for collector local, in :78 msec.
2019-04-10 17:56:09,974  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateDBLastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updating db last poll for collector local
2019-04-10 17:56:09,980  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateDBLastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updated db last poll for collector local, in :0 msec.
2019-04-10 17:56:10,033  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateSISLastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_pol
l_Datasource, ABCProcessID:159292 ] Updated SIS last poll for collector local, in :53 msec.
2019-04-10 17:56:10,077  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateSISDataGapFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updated SIS data gaps for collector local, in :43 msec.
2019-04-10 17:56:10,077  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateVCLastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updating VC last poll for collector local
2019-04-10 17:56:10,089  INFO, com.hp.bto.shr.utils.collection.remotepoller.RemotePollerConfigHandler.updateVCLastPollFromCollector , [ ABCBatchID:159287, ABCStreamID:PMDB_Platform@platform_poller_ds_process, ABCStepID:Download_Last_poll
_Datasource, ABCProcessID:159292 ] Updated VC last poll for collector local, in :1 msec.
2019-04-10 17:57:33,763  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159415, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159416
 ] DATADOWNLOAD :: Starting data download for 1 pollers
2019-04-10 17:57:33,770  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159415, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159416
 ] DATADOWNLOAD :: DownloadData  calling
2019-04-10 17:57:38,344  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:159415, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159416 ] Processing 0
data files from local collector
2019-04-10 17:59:57,284  INFO, ?.? , Running ovdeploy command remotepollerutility -testconnection -type CMDB -username admin -password ......... -url https:om.obmanager.ru:8443 -dri
ver Oracle
2019-04-10 18:00:10,551  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159464, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159465
 ] DATADOWNLOAD :: Starting data download for 1 pollers
2019-04-10 18:00:10,558  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159464, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159465
 ] DATADOWNLOAD :: DownloadData  calling
2019-04-10 18:00:15,062  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:159464, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159465 ] Processing 0
data files from local collector
2019-04-10 18:02:46,093  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159513, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159514
 ] DATADOWNLOAD :: Starting data download for 1 pollers
2019-04-10 18:02:46,099  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:159513, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159514
 ] DATADOWNLOAD :: DownloadData  calling
2019-04-10 18:02:50,666  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:159513, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:159514 ] Processing 0
data files from local collector

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: OBR and OBM integration

In the remotepoller.log that you pasted there is no error shown, is it still failing? What is the error you are getting?

You might also want to a browser from OBR's box and connect to OMi using this url and see if it works:

https://om.obmanager.ru:8443/ucmdb-api/connect

And also try this command from the command line which is the one shown in the remotepoller.log and see if returns any error on console, remotepoller.log or BSMRApp.log:

remotepollerutility -testconnection -type CMDB -username admin -password -url https:om.obmanager.ru:8443 -driver Oracle

where has to be replaced with the pwd of the OMi user 'admin'

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Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Hi Ines!

Thanks for you recommendations!

I'm execute command but in remotepoller.log only information strings:

2019-04-11 11:13:21,030  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:178943, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:17894$
2019-04-11 11:13:21,036  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:178943, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:17894$
2019-04-11 11:13:24,614  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:178943, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:178944 ] Processing 0$
2019-04-11 11:15:59,416  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:178992, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:17899$
2019-04-11 11:15:59,422  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DataDownloadManager.startDownload , [ ABCBatchID:178992, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:17899$
2019-04-11 11:16:03,385  INFO, com.hp.bto.shr.collection.remotepoller.utilities.DownloadData.call , [ ABCBatchID:178992, ABCStreamID:PMDB_Platform@platform_poller_data_process, ABCStepID:Download_Data, ABCProcessID:178993 ] Processing 0$


in BSMRApp.log old errors with collector:
2019-04-05 12:04:00,319 ERROR, ?.? , Error while configuring remote collector local ,
Failed to run post-install configuration scripts on collector
....
....
....
2019-04-05 12:04:00,324 ERROR, ?.? , COLLECTOR_CONF_FAILED:local
com.hp.obr.admin.exception.AdminRestException: COLLECTOR_CONF_FAILED:local
        at com.hp.obr.admin.controller.RemotePollerController.updateMultiple(RemotePollerController.java:243)

 

https://om.obmanager.ru:8443/ucmdb-api/connect

#Thu Apr 11 00:55:31 PDT 2019
ServerVersion=11.3
ManagementAuthenticateURI=/ucmdb-api/management_authenticate
ClientVersion=10.0
ServiceProviderClass=com.hp.ucmdb.api.client.http.HttpUcmdbServiceProviderFactoryImpl
ClassesURI=/ucmdb-api/classes/
BootstrapClassName=com.hp.ucmdb.api.client.http.bootstrap.HttpBootstrapImpl
BuildNumber=134
ForceCloseConnection=true
ManagementRequestURI=/ucmdb-api/management_request
BootstrapClassBytecodeURI=/ucmdb-api/bootstrap
AuthenticateURI=/ucmdb-api/authenticate
RequestURI=/ucmdb-api/request

 

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Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: OBR and OBM integration

What OBR version are you using?

And what is the error you see in the admin console? Have you checked other logs like the BSMRApp.log or the bsmrfrontend.log for errors as well?

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Mithilesh_Yadav Super Contributor.
Super Contributor.

Re: OBR and OBM integration

Hi Srgh,

Please follow guide in below link

https://docs.microfocus.com/itom/Operations_Bridge_Reporter:10.40/Configure/SHR_CONFIGURE_PARTII/CHAP_PRIMCONFIG/TASK7/Task7a_Configuring_BSM_OMi_Service_Definition_Source

and in your hpbsm_pmdb_collector_start.sh, please add the parameter after nohup $JAVA_HOME/JRE64/bin/java $JVM_ARG (line 54)

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Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Operations Bridge Reports - 10.40
OS – RHEL 7.6

Errors in bsmrfrontend.log:

2019-04-11 12:25:55,209 ERROR, ?.? , Error logging-in with token. Message is  null
2019-04-11 12:25:58,156 ERROR, ?.? , Error reading property filenull
2019-04-11 12:25:58,157 ERROR, ?.? , ERROR_LOGIN_TOKEN
java.io.IOException: ERROR_LOGIN_TOKEN
        at com.hp.obr.admin.jersey.AuthenticationFilter.filter(AuthenticationFilter.java:125)
        at org.glassfish.jersey.server.ContainerFilteringStage.apply(ContainerFilteringStage.java:132)
        at org.glassfish.jersey.server.ContainerFilteringStage.apply(ContainerFilteringStage.java:68)
        at org.glassfish.jersey.process.internal.Stages.process(Stages.java:197)
        at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:318)
        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)
        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:315)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:297)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:267)
        at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)
        at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)
        at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)
        at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)
        at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1137)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)
2019-04-11 12:25:58,158 ERROR, ?.? , Error logging-in with token. Message is  null
2019-04-11 12:25:58,186 ERROR, ?.? , Error while releasing the tokennull
2019-04-11 12:30:56,493  INFO, ?.? ,  sHomeURL :http://obr.obmanager.ru:8080

Errors in BSMRApp.log: 

2019-04-11 12:25:55,209 ERROR, ?.? , Error logging-in with token. Message is  null
2019-04-11 12:25:58,156 ERROR, ?.? , Error reading property filenull
2019-04-11 12:25:58,157 ERROR, ?.? , ERROR_LOGIN_TOKEN
java.io.IOException: ERROR_LOGIN_TOKEN
        at com.hp.obr.admin.jersey.AuthenticationFilter.filter(AuthenticationFilter.java:125)
        at org.glassfish.jersey.server.ContainerFilteringStage.apply(ContainerFilteringStage.java:132)
        at org.glassfish.jersey.server.ContainerFilteringStage.apply(ContainerFilteringStage.java:68)
        at org.glassfish.jersey.process.internal.Stages.process(Stages.java:197)
        at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:318)
        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271)
        at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:315)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:297)
        at org.glassfish.jersey.internal.Errors.process(Errors.java:267)
        at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317)
        at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305)
        at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154)
        at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473)
        at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341)
        at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1137)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:748)
2019-04-11 12:25:58,158 ERROR, ?.? , Error logging-in with token. Message is  null
2019-04-11 12:25:58,186 ERROR, ?.? , Error while releasing the tokennull

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Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Hi Mithilesh.

All settings are done. Including the file hpbsm_pmdb_collector_start.sh

But connection fails

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Mithilesh_Yadav Super Contributor.
Super Contributor.

Re: OBR and OBM integration

Hi Srgh,

Please can you collect data of BSMRApp.log when you run test connection.

Error should be somthing like below.

OBR_BSMRAPP.log.jpg

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Highlighted
Manjunath_J Super Contributor.
Super Contributor.

Re: OBR and OBM integration

Hi,

Did you added the ucmdb.protocol=https. If not added please go PMDB_HOME/data/config.prp file and the line ucmdb.protocol=https and restart the Admin and Collection service. After this try to perform the test connection once again.

Please perform above steps and let me know the status..

Regards,

Pranav R N

0 Likes
Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Hi, Pranav 

I'm add the ucmdb.protocol=https in PMDB_HOME/data/config.prp but testing connect failure.

0 Likes
Manjunath_J Super Contributor.
Super Contributor.

Re: OBR and OBM integration

Hi,

I think probaly it could be a certificate issue. Try to remove the certificates which you have imported and redeploy it once again.

Can you please check wheather it is pinging from the both sides as well firewall disabled or not.

It might be due to insufficient permissions assigned to the user configured. Please check if the role RTSMOpenApiUser role is assigned to the configured user and then retry the test connection again from the OBR administration console.

For details, please see the OBR Documentation..

Regards,

Pranav R N

0 Likes
Regular Contributor.. srgh Regular Contributor..
Regular Contributor..

Re: OBR and OBM integration

Hi,
>> Can you please check wheather it is pinging from the both sides as well firewall disabled or not.

Check ping resolved

>>It might be due to insufficient permissions assigned to the user configured. Please check if the role RTSMOpenApiUser role is assigned to the configured user and then retry the test connection again from the OBR administration console.

We connect under an administrator account. Certificates redeployed but test connection is failure.



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