Having problems with your account or logging in?
A lot of changes are happening in the community right now. Some may affect you. READ MORE HERE
Super Contributor.. ShreyaSHR Super Contributor..
Super Contributor..
171 views

RTSMCollector: Error while initializing CMDB service client. Exception is 0

Jump to solution

Hi Team,

RTSM Data is not getting collected:

I am getting the below error. I have done the keystore migration from OMi still the issue is not resolved. Please advice

Here is error message in Topology log file

2019-03-20 08:50:00,017  INFO, com.hp.bto.bsmr.collection.collector.RTSMCollector.connect , Connecting to host = xxxxxxxx.xxx.xxxxx.com, port = 443, protocol = https, username = admin
2019-03-20 08:50:00,278 ERROR, com.hp.bto.bsmr.collection.collector.RTSMCollector.connect , com.hp.ucmdb.api.CommunicationException: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
2019-03-20 08:50:00,282 ERROR, com.hp.bto.bsmr.collection.collector.RTSMCollector.connect , "Error while initializing CMDB service client. Exception is {0}."

 

Thanks

Shreya

 

0 Likes
1 Solution

Accepted Solutions
Super Contributor.. ShreyaSHR Super Contributor..
Super Contributor..

Re: RTSMCollector: Error while initializing CMDB service client. Exception is 0

Jump to solution

Hi All,

The issue was with the certificate path name in the following file. I was mistaking while putting the "\"


•config.prp located at %PMDB_HOME%\data

shr.truststorepath Full path to the keystore file. Example: C\:\\HPEOBR\\PMDB\\keystore\\SHR_CERT_HTTPS.jks

•%PMDB_HOME%\bin\CollectionServiceCreation.bat file. 

<Path to store> is the path to the trust store. Example: C:\\HPEOBR\\PMDB\\keystore\\SHR_CERT_HTTPS.jks

Thanks for all your support!

0 Likes
3 Replies
Lohit Honored Contributor.
Honored Contributor.

Re: RTSMCollector: Error while initializing CMDB service client. Exception is 0

Jump to solution

Hi,

Does the connection show as successfull on admin console ? And are you using loadbalancer IP for OMI by any chance ?

Regards,

Lohit

0 Likes
Highlighted
Manjunath_J Super Contributor.
Super Contributor.

Re: RTSMCollector: Error while initializing CMDB service client. Exception is 0

Jump to solution

Hi,

After certficate exchange try to stop the collection and admin service and then try. In admin console the test connection is showing successfull or test connection is failed.

Regards,

Pranav R N

0 Likes
Super Contributor.. ShreyaSHR Super Contributor..
Super Contributor..

Re: RTSMCollector: Error while initializing CMDB service client. Exception is 0

Jump to solution

Hi All,

The issue was with the certificate path name in the following file. I was mistaking while putting the "\"


•config.prp located at %PMDB_HOME%\data

shr.truststorepath Full path to the keystore file. Example: C\:\\HPEOBR\\PMDB\\keystore\\SHR_CERT_HTTPS.jks

•%PMDB_HOME%\bin\CollectionServiceCreation.bat file. 

<Path to store> is the path to the trust store. Example: C:\\HPEOBR\\PMDB\\keystore\\SHR_CERT_HTTPS.jks

Thanks for all your support!

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.