GS will not start on non-root OBM 2018.11 fresh install

GS will not start on non-root OBM 2018.11 fresh install

Has anyone seen this problem and know a solution? I see on the MF Support site there is a related Knowledge Article KM03210607 for an earlier product version, but the problem for that case was experienced during an upgrade from 10.11 to 10.12, not for a fresh install.

OBM version: 2018.11 (10.71)

We are seeing an issue with the GS first time start up. The DPS started up but the GS logs FATALs and ERRORs in /opt/HP/BSM/log/supervisor/nanny_all.log. To note: this is a non-root Linux install we are performing.

The problem appears to be related to the execution of /opt/HP/BSM/WebServer/bin/apache2restart.sh.

Also to note: we see from the silent install output that we were successful in the post install and configserver steps. (We had to run the configserver a few times before it finished successfully.)

--start silent install output--
Console Log is: /opt/HP/BSM/log/configserver/config-server-console.log
config server failed, for more details look at log/configserver
post install finished successfully

Console Log is: /opt/HP/BSM/log/configserver/config-server-console.log
config server finished successfully
--end silent install output--

Excerpt from nanny_all.log on the GS:

--start excerpt--
2019-04-04 09:46:07,915 [nanny Manager:Initialize Task] (ContextRootPreInitializer.java:85) INFO  - Restarting WebServer
2019-04-04 09:46:08,006 [nanny Manager:Initialize Task] (ContextRootPreInitializer.java:89) ERROR - WebServer configuration failed
com.hp.bsm.platform.webserver.RestartWsException: Failed to restart Apache WS
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:40)
        at com.hp.bsm.foundation.core.postinstall.businesslogic.ConfigureWebServer.restartServer(ConfigureWebServer.java:473)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.configureWs(ContextRootPreInitializer.java:86)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.preInitialize(ContextRootPreInitializer.java:41)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.preInitialize(Main.java:70)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.run(Main.java:124)
        at java.lang.Thread.run(Thread.java:748)
Caused by: com.hp.bsm.platform.util.LaunchExitException: error executing command: [/opt/HP/BSM/WebServer/bin/apache2restart.sh] exit val is 1
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:221)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:119)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:113)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:109)
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:36)
        ... 6 more
2019-04-04 09:46:08,012 [nanny Manager:Initialize Task] (ContextRootPreInitializer.java:70) FATAL - Failed to configure context root [/]
com.hp.bsm.platform.contextroot.ContextRootException: WebServer configuration failed
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.configureWs(ContextRootPreInitializer.java:90)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.preInitialize(ContextRootPreInitializer.java:41)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.preInitialize(Main.java:70)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.run(Main.java:124)
        at java.lang.Thread.run(Thread.java:748)
Caused by: com.hp.bsm.platform.webserver.RestartWsException: Failed to restart Apache WS
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:40)
        at com.hp.bsm.foundation.core.postinstall.businesslogic.ConfigureWebServer.restartServer(ConfigureWebServer.java:473)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.configureWs(ContextRootPreInitializer.java:86)
        ... 4 more
Caused by: com.hp.bsm.platform.util.LaunchExitException: error executing command: [/opt/HP/BSM/WebServer/bin/apache2restart.sh] exit val is 1
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:221)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:119)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:113)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:109)
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:36)
        ... 6 more
2019-04-04 09:46:08,014 [nanny Manager:Initialize Task] (Main.java:79) FATAL - Could not finish the pre initialization hooks!
com.hp.bsm.platform.contextroot.ContextRootException: WebServer configuration failed
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.configureWs(ContextRootPreInitializer.java:90)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.preInitialize(ContextRootPreInitializer.java:41)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.preInitialize(Main.java:70)
        at com.mercury.infra.nanny.manager.Main$InitializeTask.run(Main.java:124)
        at java.lang.Thread.run(Thread.java:748)
Caused by: com.hp.bsm.platform.webserver.RestartWsException: Failed to restart Apache WS
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:40)
        at com.hp.bsm.foundation.core.postinstall.businesslogic.ConfigureWebServer.restartServer(ConfigureWebServer.java:473)
        at com.hp.bsm.platform.contextroot.ContextRootPreInitializer.configureWs(ContextRootPreInitializer.java:86)
        ... 4 more
Caused by: com.hp.bsm.platform.util.LaunchExitException: error executing command: [/opt/HP/BSM/WebServer/bin/apache2restart.sh] exit val is 1
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:221)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:119)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:113)
        at com.hp.bsm.platform.util.ProcessLauncher.run(ProcessLauncher.java:109)
        at com.hp.bsm.platform.webserver.Apache.restartServer(Apache.java:36)
        ... 6 more
--end excerpt--

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