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Amrita_priya
Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
‎2016-01-28 08:54
288 views

All HPOV agent services are stopped after reinstallation

Hi,

We have OMU 09.11.100.

I have resintalled HPOV Agent on a Windows server 2k3 x86 but the services are not running after installation.

Below is the status of agent.

C:\>ovc
agtrep OV Discovery Agent AGENT,AgtRep Stopped
coda OV Performance Core COREXT (6720) Running
ompolparm OM Parameter Handler AGENT,EA Stopped
opcacta OVO Action Agent AGENT,EA Stopped
opccfgfile OVO configfile Agent AGENT,EA Stopped
opceca OVO Event Correlation AGENT,EA Stopped
opcecaas ECS Annotate Server AGENT,EA Stopped
opcgeni Generic Source Interceptor AGENT,EA Stopped
opcle OVO Logfile Encapsulator AGENT,EA Stopped
opcmona OVO Monitor Agent AGENT,EA Stopped
opcmsga OVO Message Agent AGENT,EA Stopped
opcmsgi OVO Message Interceptor AGENT,EA Stopped
opctrapi OVO SNMP Trap Interceptor AGENT,EA Stopped
opcwbemi OVO WMI Interceptor AGENT,EA Stopped
ovbbccb OV Communication Broker CORE (3272) Running
ovcd OV Control CORE (5404) Running
ovconfd OV Config and Deploy COREXT Aborted

I am not able to access system.txt. It is saying access denied.

Please help.

Regards,

Amrita

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Jindong Zeng
Captain
Captain
‎2016-01-28 10:03

Hi Amrita,

   Is the OS windows2k3 SP2? and what's the OV Agent version installed? Do you logon as Administrator to start up the agent?

 

Thanks and Regards,

 

Jindong

 

 

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Amrita_priya
Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
‎2016-01-28 10:23

Hi Jindong,

OV agent version installed is 11.11.

Yes i have installed agent with admin rights on the server.

 

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William Dooley
Cadet 1st Class
Cadet 1st Class
‎2016-01-28 11:01

Are you logged on as an "Administrator" when you try to look at System.txt?

Are you using "notepad" or "wordpad" to look at it.  Note wordpad will not work if the agent is running.

What is the "Start As" set to for the Agent Service?

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Jindong Zeng
Captain
Captain
‎2016-01-28 11:28

Hi,

This is an known problem:

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR1A147131

Please upgrade to 11.14 or log a support case to request hotfix for 11.11.

 

Best Regards,

Jindong

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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