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Absent Member.. Absent Member..
Absent Member..
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An internal error has occurred. while open some of the tabs in BSM

Hi

 

An internal error has occurred. while open some of the screen in BSM

 

Ex: Admin ->Platform ->Setup and Maintenance ->Infrastrcutre Settings.

 

Please find the attached screen shot. I am not able to understand the error.

 

Please help me out.

 

Thanks

Srinivas

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6 Replies
Absent Member.
Absent Member.

 

.. have you tried logout > clearing temporary internet files/cookies of Internet browser & then try to login into BSM.

 

Kindly revert if issue still persists.

Regards,
Riya Roy

Ship in harbor is safe -- but that is not what ships are built for …
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Absent Member.. Absent Member..
Absent Member..

Hi Riya,

 

I have cleared all the temp files, still the error exists.

 

Thanks

Srinivas

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Micro Focus Expert
Micro Focus Expert

Did you look in the logs???
My bet is BSM lost connection to the DB.
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Absent Member.. Absent Member..
Absent Member..

Which log files I have to verfiy in BSM

 

Thanks

Srinivas

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Absent Member.. Absent Member..
Absent Member..

I went thr log file i found below code, can you suggest me what is the solution, and how proceed further.

 

Thanks

Srinivas

 

2012-08-31 09:50:53,418 [http-0.0.0.0-8080-1] (StandardWrapperValve.java:278) ERROR - Servlet.service() for servlet RedirectServlet threw exception
java.lang.IllegalStateException: Failed to create URL for host: null for customer:1
 at com.hp.bsm.platform.odb.BsmServerLocator.getServerURL(BsmServerLocator.java:42)
 at com.hp.bsm.platform.odb.BsmServerLocator.getServerURL(BsmServerLocator.java:62)
 at com.hp.bsm.platform.odb.http.RedirectServlet.getServerURL(RedirectServlet.java:144)
 at com.hp.bsm.platform.odb.http.RedirectServlet.doPost(RedirectServlet.java:40)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.mercury.topaz.webinfra.filters.SupportedLocaleFilter.doFilter(SupportedLocaleFilter.java:25)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at com.mercury.j2f.j2eeutils.GZipSetCharacterEncodingFilter.doFilter(GZipSetCharacterEncodingFilter.java:189)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
 at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
 at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
 at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
 at java.lang.Thread.run(Thread.java:662)
Caused by: com.hp.bsm.platform.sdk.pool.UcmdbSdkPoolException: Got null Server from ServiceLocator for customer: 1
 at com.hp.bsm.platform.Utils.getHostName(Utils.java:105)
 at com.hp.bsm.platform.odb.BsmServerLocator.getServerURL(BsmServerLocator.java:32)
 ... 28 more

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Absent Member.. Absent Member..
Absent Member..

HI,

 

I reinstalled BSM several times, but i have same issue.

 

can you help it.

 

Thanks

Srinivas

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