Commodore Commodore

BSM Connector 9.23 - Problem while sending data to BSM, SocketTimeoutException


I'm facing a new issue with BSM Connector 9.23, sometimes it fails to send the samples to BSM and display error messages like that in error.log:

2017-04-12 10:37:50,333 [com.mercury.sitescope.integrations.bac.reporter.GuaranteedDataReporter[]] ( ERROR - problem while sending data to URL: error:  URL:, host:, port: 80, UsingProxy: false, isHTTPS(SSL): false, org.apache.commons.httpclient.HttpRecoverableException: Read timed out, currentRetry: 0

Is there any setting to increase the "currentRetry" value or the timeout value? I tried to add _keepTryingForGoodStatus in master.config but that seems to have no effect.


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Micro Focus Expert
Micro Focus Expert


I hope you are doing great


The Aspects are containers for policy templates, instrumentation, and parameters. Each aspect provides

the ability to monitor a configuration item (CI). Aspects can be designed to work independently of other

aspects, and can be included in multiple management templates. You can also nest one or more

aspects within another aspect to avoid duplication and make them easier to maintain.

To access

Administration > Monitoring > Management Templates & Aspects


Nested Aspects

In some cases, you may want to create an aspect that extends existing aspects. In these cases, you

can nest one or more aspects within another aspect.

For example, you may want to create two reusable aspects that define monitoring configurations for


l Basic server monitoring

An aspect that contains policy templates for monitoring ten server performance metrics.

l Detailed server monitoring

An aspect that provides the same monitoring configuration as the basic server monitoring aspect,

plus additional policy templates for monitoring a further twenty server performance metrics.



Aspects use parameters, which correspond to variables in policy templates, to control how CIs of a

certain type are monitored. The value of the parameter is set by an operator for the CI type the aspect is

assigned to. The corresponding variable is set and passed to the CI according to the definition in the

policy template.


Edward Campos Monge.
Customer Support Engineer

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