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Jang_Leung
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
‎2017-11-13 16:55
339 views

(BSM) Support Tip: BSM 9.3x RUM loosing conection to RTSM

RUM Logs will show the following error:

(CMDBHelper.java:919) ERROR - com.hp.ucmdb.api.InvalidCredentialsException: Authentication failed

This is a know issue with BSM 9.30: KM02958294 

Basically the problem is a known issue with the JMX reset password tool.

Solution is to use the config wizard on BSM to reset the JMX password.

 


Regards,

JangSong Leung
MicroFocus Support

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