Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

(BSM) Support Tip: BSM 9.x Null pointer exception - Unable to edit e-mail recipients

Default e-mail notification template is deleted somehow and now we can't edit recipients, bsm can not send notification e-mails.

Aproach 1:
Recreate the recipients, more time comsuming but it will delete corrupted elements.

Aproach 2:
The template that got deleted was an Out of the box template, then you can try recreating this template  by re-deploying the RTSM package "BSMAlerts.zip", this will recreate the templates.

Aproach 3:
You need to search each recipient on RTSM (ci type: alert_recipient) and relate it to a notification template (ci type: Notification_template). Customer needs to do this 1 by one but it is not guaranteed that it will fix the problem completely as we are not sure if there's something else that can be disconected.


JangSong Leung
MicroFocus Support

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