CAUTION: couldn't convert original string to UTF8

[Georges_kh]

Dears,

I am monitoring several log files generated from an application with the extension ".log.bin" however, on each interval of the policy it is giving the output:

CAUTION: couldn't convert original string to UTF8

how can we solve this. the HP Support last time they said that the application needs to convert those files into .txt form in order to OM Agent read the content. our OM Agent is version 11.14.

Please advise.

thank you.

[Jindong Zeng]

Hi,

   what's the character set configured for the logfile policy? is it same as the characters in the log files? if it's not matched. please try to change the character set of the policy and see if it would work.

Best Regards,

Jindong

[Georges_kh]

within the policy I tried several character set and all lead to the same negative results. I tried ASCII and I tried ISO 8859 (which is the character set for the logfiles) however and unfortunately it didnt fix the issue.

as per HP Support when I opened the case, they said either I need a pre processing program that will convert these .log.bin files into .txt or nothing they can do more.

Appreciate your help.

Thank you.

[Georges_kh]

within the policy I tried several character set and all lead to the same negative results. I tried ASCII and I tried ISO 8859 (which is the character set for the logfiles) however and unfortunately it didnt fix the issue.

as per HP Support when I opened the case, they said either I need a pre processing program that will convert these .log.bin files into .txt or nothing they can do more.

Appreciate your help.

Thank you.

[Jindong Zeng]

Hi,

  What's the system locale on the node? is it iso885915?

  Please check if iso885915 is available by:

#locale -a => en_US.iso885915

and what's the OPC_NODE_CHARSET configured?
# ovconfchg -ns eaagt

Please try  the following on the node:
# ovconfchg -ns eaagt -set OPC_FORMAT_OCTET_STR FALSE
# ovconfchg -ns ctrl.env -set LANG en_US.iso885915
#ovconfchg -ns ctrl.env -set LC_ALL en_US.iso885915

# ovc -kill
#ovc -start

Best Regards,

Jindong

[Georges_kh]

if I issue the locale on the node, it will give the below:

LANG=en_US.UTF-8

LC_CITYPE="en_US.UTF-8"

etc...

how shall I proceed?

[Jindong Zeng]

Hi,

Please check all locales installed/available on the node:

#locale -a

Is  en_US.iso885915 in the output?

Thanks and Regards,

Jindong

[Georges_kh]

Dear,

yes it exists in locale -a

regards,

[Jindong Zeng]

Hi,

   then try the following two solutions:

1)

# ovconfchg -ns eaagt -set OPC_FORMAT_OCTET_STR FALSE
# ovconfchg -ns eaagt -set  OPC_NODE_CHARSET utf8
# ovconfchg -ns ctrl.env -set LANG en_US.iso885915
#ovconfchg -ns ctrl.env -set LC_ALL en_US.iso885915
# ovc -kill
#ovc -start

PLease change the policy character set to ISO885915, and redeploy to the agent

2)

# ovconfchg -ns eaagt -set OPC_FORMAT_OCTET_STR FALSE
# ovconfchg -ns eaagt -set  OPC_NODE_CHARSET utf8
# ovconfchg -ns ctrl.env -set LANG en_US.utf8
#ovconfchg -ns ctrl.env -set LC_ALL en_US.utf8
# ovc -kill
#ovc -start

[Georges_kh]

Dears,

can you tell me what is the difference, and why we are choosing ISO885915 and not another coding characterset?

thank you.

[Jindong Zeng]

Hi,

  What's the coding character set of the log files? we need to configure the policy character set  same as  the actual character set of the log file. if it's not ISO885915, please change it to  the actual character set and  set the  LANG and LC_ALL to corresponding locale under ctrl.env.

Best Regards,

Jindong

[Georges_kh]

Dear,

Do you know how can I know the characterset of the log file?

regards,