Commodore Commodore
Commodore
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Cannot Access "Scheduling Report" Post BSM 9.24 Upgrade

Hi,

 

After upgrading to HP BSM 9.24, we encountered issue with the schedules for reports. No schedules shown in User Reports, and error found in the Report Scheduling. Here are the details.

 

Please share information if you had found similar issue to us, as we are currently working with HP Software Support, but no solution found so far.

 

Symptom:

  • Error message whenever checking Report Scheduling as shown in the screenshot here. Simply by clicking the tab will trigger the error message, "A general error has occurred. Please contact an administrator."
  • All schedules in the User Reports are missing / not seen.
  • However, seems Report Scheduler engine is still working because all the reports are still being sent and new schedule can be added as well (though once page is refreshed, the schedule is unseen from the GUI of User Reports) 

Environment

  • BSM 9.24 was just upgraded from BSM 9.13 IP9.
  • 2 servers deployment.
  • Oracle 11G, not RAC.
  • Issue was observed to occur on IE, FF and Chrome.
  • Java 1.7.51
  • BSM 9.13 applications were completely uninstalled before installing BSM 9.24.
  • Hotfix was installed on top of 9.13 IP9 as our scheduled report was not sending any report at that time, but HP Support informed that the files should have been replaced by 9.24since we had fully uninstalled BSM 9.13 prior to upgrade. These were the files being replaced by hotfix:

- repository-api.jar to HPBSM\lib folder of GW

- uiinfra.jar to HPBSM\lib folder of GW and DPS;

- repositoryManager.jar to HPBSM\AppServer\webapps\site.war\WEB-INF\LIB folder of GW

 

 

Steps taken so far:

 

  • Checked that we can access RTSM without any issue.
  • Clear Tomcat/Jboss cache and run Connect to DB wizard
  • Run PostInstall.bat in <HPBSM>\bin\ folder in DPS, followed up in GW.
  • Checking number of sessins connecting to BSM’s database, found normal.

 

SQL> select count(*) from V$session; 

COUNT(*)

----------

144

 

  • Delete the following tables from Management DB and run Connect to DB wizard.

delete from HA_ACTIVE_SESS

delete from HA_BACKUP_PROCESSES

delete from HA_PROC_ALWD_SERVICES

delete from HA_PROCESSES

delete from HA_SRV_ALLWD_GRPS

delete from HA_SERVICES_DEP

delete from HA_SERVICES

delete from HA_SERVICE_GRPS

delete from HA_TASKS

delete from HA_SERVERS

delete from PROPERTIES where NAME = 'HAServiceControllerUpgrade'

 

  • Increase Connection Pool - Active Connection Monitor. The "Maximum connection timeout..." to 1800000.
  • Replaced the following files with the known working BSM 9.24 in HP Support's environment

- repository-api.jar to HPBSM\lib folder of GW

- uiinfra.jar to HPBSM\lib folder of GW and DPS;

- repositoryManagement.jar to HPBSM\AppServer\webapps\site.war\WEB-INF\LIB folder of GW

 

  • Checked that user schemas have the right permission (e.g. UCMDB_PROFILE for Profile DB):

 

SQL> select * from DBA_SYS_PRIVS where grantee = 'UCMDB_PROFILE';

 

 UCMDB_PROFILE CREATE VIEW NO

 UCMDB_PROFILE CREATE TRIGGER NO

 UCMDB_PROFILE CREATE SEQUENCE NO

 UCMDB_PROFILE UNLIMITED TABLESPACE NO

 UCMDB_PROFILE CREATE PROCEDURE NO

 UCMDB_PROFILE CREATE TABLE NO

 

 SQL> select * from DBA_ROLE_PRIVS where grantee = 'UCMDB_PROFILE';

 

UCMDB_PROFILE CONNECT NO YES

 UCMDB_PROFILE SELECT_CATALOG_ROLE NO YES

 

SQL> select * from DBA_TAB_PRIVS where grantee = 'UCMDB_PROFILE';

 

 UCMDB_PROFILE SYS ORA_TEMP_1_DS_1930014 SYS SELECT NO NO

 UCMDB_PROFILE SYS ORA_TEMP_1_DS_1930014 SYS INSERT NO NO 

 

Notable error message in topaz_all.ejb.log (also found in <HPBSM>\log\scheduler.log) when opening the Report Scheduling tab.

 

2014-08-30 06:21:57,600 [ajp-0.0.0.0-8009-18] (LogUtils.java:17) ERROR - Failed to get job group names from quartz

com.mercury.infra.scheduler.SchedulerException: java.io.InvalidClassException: com.mercury.am.bac.core.ui.utils.user.resolution.ScreenResolution; class invalid for deserialization

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getObjectFromBlob(SchedulerImpl.java:1062)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getJobsInfoPerJobType(SchedulerImpl.java:893)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getJobsInfo(SchedulerImpl.java:573)

            at com.mercury.am.bac.core.repository.impl.businessLogic.scheduleReports.TriggerHelper.fetchAllTriggers(TriggerHelper.java:77)

            at com.mercury.am.bac.core.scheduleReports.entities.utils.ScheduleReportsTriggerHelper.fetchTriggersByCustomer(ScheduleReportsTriggerHelper.java:95)

            at com.mercury.am.bac.core.scheduleReports.servlet.actions.CustomerTriggersAction.fetch(CustomerTriggersAction.java:57)

            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.lang.reflect.Method.invoke(Method.java:606)

            at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:276)

            at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:196)

            at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421)

            at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

            at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)

            at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.bac.ha.centers.HALoginStateFilter.doFilter(HALoginStateFilter.java:137)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.NoCacheFilter.doFilter(NoCacheFilter.java:52)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.am.bac.core.ui.utils.gzip.GZipServletFilter.doFilter(GZipServletFilter.java:77)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.owasp.stinger.StingerFilter.doFilter(StingerFilter.java:128)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.UserStatsLogFilter.doFilter(UserStatsLogFilter.java:101)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BacLwSsoFilter.doFilter(BacLwSsoFilter.java:564)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

           at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BacIdmSsoFilter.doFilter(BacIdmSsoFilter.java:122)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.hp.sw.bto.ast.security.lwsso.LWSSOFilter.doFilter(LWSSOFilter.java:74)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BsmClientCertificateFilter.doFilter(BsmClientCertificateFilter.java:141)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.SupportedLocaleFilter.doFilter(SupportedLocaleFilter.java:32)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.j2f.j2eeutils.GZipSetCharacterEncodingFilter.doFilter(GZipSetCharacterEncodingFilter.java:189)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)

            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)

            at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)

            at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)

            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

            at com.mercury.topaz.reportsExt.login.RenewSessionValve.invoke(RenewSessionValve.java:70)

            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)

            at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:437)

            at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:366)

            at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)

            at java.lang.Thread.run(Thread.java:744)

Caused by: java.io.InvalidClassException: com.mercury.am.bac.core.ui.utils.user.resolution.ScreenResolution; class invalid for deserialization

            at java.io.ObjectStreamClass$ExceptionInfo.newInvalidClassException(ObjectStreamClass.java:150)

            at java.io.ObjectStreamClass.checkDeserialize(ObjectStreamClass.java:768)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1772)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1990)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1915)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.readObject(ObjectInputStream.java:370)

            at java.util.HashMap.readObject(HashMap.java:1184)

            at sun.reflect.GeneratedMethodAccessor157.invoke(Unknown Source)

            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.lang.reflect.Method.invoke(Method.java:606)

            at java.io.ObjectStreamClass.invokeReadObject(ObjectStreamClass.java:1017)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1893)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1990)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1915)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.readObject(ObjectInputStream.java:370)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getObjectFromBlob(SchedulerImpl.java:1054)

            ... 68 more

2014-08-30 06:21:57,606 [ajp-0.0.0.0-8009-18] (SchedulerExceptionHandler.java:32) ERROR - SchedulerExceptionHandler.execute - an exception has occured:

com.mercury.infra.scheduler.SchedulerException: Failed to get job group names from quartz

            at com.mercury.infra.scheduler.util.LogUtils.logAndThrow(LogUtils.java:22)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getJobsInfo(SchedulerImpl.java:578)

            at com.mercury.am.bac.core.repository.impl.businessLogic.scheduleReports.TriggerHelper.fetchAllTriggers(TriggerHelper.java:77)

            at com.mercury.am.bac.core.scheduleReports.entities.utils.ScheduleReportsTriggerHelper.fetchTriggersByCustomer(ScheduleReportsTriggerHelper.java:95)

            at com.mercury.am.bac.core.scheduleReports.servlet.actions.CustomerTriggersAction.fetch(CustomerTriggersAction.java:57)

            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.lang.reflect.Method.invoke(Method.java:606)

            at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:276)

            at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:196)

            at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:421)

            at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:226)

            at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1164)

            at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:397)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:690)

            at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.bac.ha.centers.HALoginStateFilter.doFilter(HALoginStateFilter.java:137)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.NoCacheFilter.doFilter(NoCacheFilter.java:52)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.am.bac.core.ui.utils.gzip.GZipServletFilter.doFilter(GZipServletFilter.java:77)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.owasp.stinger.StingerFilter.doFilter(StingerFilter.java:128)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.UserStatsLogFilter.doFilter(UserStatsLogFilter.java:101)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BacLwSsoFilter.doFilter(BacLwSsoFilter.java:564)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BacIdmSsoFilter.doFilter(BacIdmSsoFilter.java:122)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.hp.sw.bto.ast.security.lwsso.LWSSOFilter.doFilter(LWSSOFilter.java:74)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.reportsExt.login.BsmClientCertificateFilter.doFilter(BsmClientCertificateFilter.java:141)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.topaz.webinfra.filters.SupportedLocaleFilter.doFilter(SupportedLocaleFilter.java:32)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at com.mercury.j2f.j2eeutils.GZipSetCharacterEncodingFilter.doFilter(GZipSetCharacterEncodingFilter.java:189)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

            at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

            at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

            at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)

            at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)

            at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)

            at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)

            at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

            at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

            at com.mercury.topaz.reportsExt.login.RenewSessionValve.invoke(RenewSessionValve.java:70)

            at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

            at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)

            at org.apache.coyote.ajp.AjpProcessor.process(AjpProcessor.java:437)

            at org.apache.coyote.ajp.AjpProtocol$AjpConnectionHandler.process(AjpProtocol.java:366)

            at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)

            at java.lang.Thread.run(Thread.java:744)

Caused by: com.mercury.infra.scheduler.SchedulerException: java.io.InvalidClassException: com.mercury.am.bac.core.ui.utils.user.resolution.ScreenResolution; class invalid for deserialization

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getObjectFromBlob(SchedulerImpl.java:1062)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getJobsInfoPerJobType(SchedulerImpl.java:893)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getJobsInfo(SchedulerImpl.java:573)

            ... 66 more

Caused by: java.io.InvalidClassException: com.mercury.am.bac.core.ui.utils.user.resolution.ScreenResolution; class invalid for deserialization

            at java.io.ObjectStreamClass$ExceptionInfo.newInvalidClassException(ObjectStreamClass.java:150)

            at java.io.ObjectStreamClass.checkDeserialize(ObjectStreamClass.java:768)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1772)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1990)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1915)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.readObject(ObjectInputStream.java:370)

            at java.util.HashMap.readObject(HashMap.java:1184)

            at sun.reflect.GeneratedMethodAccessor157.invoke(Unknown Source)

            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

            at java.lang.reflect.Method.invoke(Method.java:606)

            at java.io.ObjectStreamClass.invokeReadObject(ObjectStreamClass.java:1017)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1893)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1990)

            at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1915)

            at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1798)

            at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1350)

            at java.io.ObjectInputStream.readObject(ObjectInputStream.java:370)

            at com.mercury.infra.scheduler.manager.SchedulerImpl.getObjectFromBlob(SchedulerImpl.java:1054)

            ... 68 more

 

Best Regards,

CL.

Tags (1)
0 Likes
3 Replies
Commodore Commodore
Commodore

Fyi, same hotfix was applied in our DEV environment, yet no issue found with the Reports Scheduling.

0 Likes
Cadet 1st Class Cadet 1st Class
Cadet 1st Class

Hello - I also encounter this issue following an upgrade from 9.13 to 9.25.  Have you made any progress with it?

 

Thanks,

David

0 Likes
Commodore Commodore
Commodore

Hi David,

 

In our case, there was a corruption in QZGW_JOB_DETAILS table, resulting in the issue.

 

The solution was:

 

1. stop BSM

2. backup  QZGW_JOB_DETAILS table

3. delete all entries EXCEPT "IMS Clean Up Job" from QZGW_JOB_DETAILS table

4. start BSM

5. recreate the report schedules

 

However, this might not be the cause with your environment. Please open a ticket to HP Software Support and get their experties.

 

Cheers,

Charles L.

0 Likes
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