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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
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DASHBOARD HAC service wont start on DPS after upgrade from 9.22 to 9.23

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Our DPS won't enter READY state after the 9.23 upgrade due to the dashboard service not starting.  We have the following in the marble_supervisor log:-

 

2014-01-14 11:31:08,973 [HAC-LAUNCHER] (DBAdapter.java:533) INFO  - In updateAssignment: Executing prepared statement for DASHBOARD of 1 set state=STOPPED(1) stateDuration=0
2014-01-14 11:31:29,007 [HAC-LAUNCHER] (CheckTasksCommand.java:237) INFO  - Service DASHBOARD for 1 has no collisions.
2014-01-14 11:31:29,008 [HAC-LAUNCHER] (CheckTasksCommand.java:275) INFO  - In updateStatus for 'DASHBOARD for 1' will update since DBState STOPPED vs. STARTING or dbRunID 11 vs. 11
2014-01-14 11:31:29,009 [CTRL-SVCStarter] (ServiceHandlerImpl.java:152) WARN  - Failed to start service DASHBOARD for 1
com.hp.bsm.platform.marble.supervisor.S_SupervisorException: Not ready yet to registerCustomer(1). Missing services: [Loader-0@1]
 at com.hp.bsm.platform.marble.supervisor.S_SupervisorModuleContainer.registerCustomer(S_SupervisorModuleContainer.java:291)
 at com.hp.bsm.platform.marble.supervisor.S_MarbleServiceProvider.startService(S_MarbleServiceProvider.java:40)
 at com.mercury.am.platform.controller.launcher.ServiceStarter.run(ServiceStarter.java:34)
 at java.lang.Thread.run(Thread.java:744)

 

 

 

Has anyone seen this issue?

 

 

 

 

 

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Absent Member.. Absent Member..
Absent Member..

I'm still receiving the same error. How do I clear the metadata tables?

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Accepting solution as the reload JMX method fixed our issue.

 

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