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Dave D.
Cadet 1st Class Cadet 1st Class
Cadet 1st Class
‎2015-11-10 15:25
445 views

EUM Health Indicators "not up to date" following BSM 9.25 to 9.26 Upgrade

Hello experts, all of our EUM (RUM and BPM) health indicators are blue ("not up to date") following what appeared to be a successful upgrade from BSM 9.25 > 9.26.  BPM and RUM samples are in fact successfully coming into BSM as the reports are populated, only the health indicators are affected.  Also, health indicators for HP Diagnostics CI's are working correctly, only EUM is affected.  We've restarted BSM a few times with no luck.  Any suggestions out there?

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Asaf Shechter
Micro Focus Expert
Micro Focus Expert
‎2015-11-10 15:50

any errors in <DPS>\log\marble_matcher or marble_workerX ?

please open Support case if you need more help troubleshooting the issue.

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