Cadet 1st Class Cadet 1st Class
Cadet 1st Class
445 views

EUM Health Indicators "not up to date" following BSM 9.25 to 9.26 Upgrade

Hello experts, all of our EUM (RUM and BPM) health indicators are blue ("not up to date") following what appeared to be a successful upgrade from BSM 9.25 > 9.26.  BPM and RUM samples are in fact successfully coming into BSM as the reports are populated, only the health indicators are affected.  Also, health indicators for HP Diagnostics CI's are working correctly, only EUM is affected.  We've restarted BSM a few times with no luck.  Any suggestions out there?

0 Likes
1 Reply
Micro Focus Expert
Micro Focus Expert

any errors in <DPS>\log\marble_matcher or marble_workerX ?

please open Support case if you need more help troubleshooting the issue.

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.