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Events on BSM Event View not being associated to a CI (Related CI is blank)

Hi,
I am working on BSM 9.01 (Build 69), and have an integration between NNMi and BSM OMI via the Integration Adapter. Also, UCMDB syncrhonizes from NNMi and then to BSM RTSM.
Now, when NNMi creates an incident and it is passed onto to BSM OMi, the event appears, but the Related CI field is blank, resulting in it not being associated to any topology.

Any help on this issue will will be greatly appreciated.

Thanks,
Ashwin
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Fleet Admiral Fleet Admiral
Fleet Admiral

Hello,

on the event details check the resolution hints. Can you see anything specific for the CI hint there? Maybe the hint is not "specific" enough and therefore cannot be related to a CI?
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Also check if the topology is present in the RTSM and there should not be any duplicates which might cause ambiguous CI resolution. Please upload a screenshot for better understanding.

Thanks,
Mayur
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