Getting handshake exception error when configuring URL monitor

[shakunthala]

URL: https://xyz.unix.dvn:443/nnm/, host:xyz.unix.dvn, port: 443, UsingProxy: false, isHTTPS(SSL): true, javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure, currentRetry: 0

I tried to configure URL monitor, but getting handshake error. I have imported all the related certificates in both the tools. I have even tried enabling winlet but nothing works.

It would be great if anyone can help me on this.

[Tim Slatter]

Hi,

What version of SiteScope are you using?  Older versions do not support TLS v1.1 & 1.2 protocols, and it's quite common for web servers to not allow older protocols (e.g. TLS1.0 and SSL versions), which would cause a handshake failure.  The openssl tool could be useful here if you can run it on your SiteScope server*:

   openssl s_client -connect xyz.unix.dvn:443

This will check if you can establish a connection from the SiteScope server to the remote site.  Then you can specify a particular protocol by apending one of the following to the openssl command:

 -tls1_2
 -tls1_1
 -tls1
 -ssl3

* openssl is usually available on Linux by default, but not on Windows.  If it's a VM, then it might be present in VM Ware tools - search for openssl.exe.

Regards,
Tim