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Lieutenant
Lieutenant
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[HPOMI 10.63]: [Internal msg]: MsgHandler.process(xxx) - Message exception etc.


Hi Experts,

we are receiving below internal events being captured by "OMi Event Receiver Logfile" policy on the Gateways servers:

1) MsgHandler.process(116) - Internal exception in New-Message response handler. Request: POST /com.hp.ov.opc.msgr/rpc/ HTTP/1.1
2) MsgHandler.processCall(191) - Read in new message Exception. Call: POST /com.hp.ov.opc.msgr/rpc/ HTTP/1.1
3) MsgHandler.processCall(176) - JMSException when trying to submit event via JMS bus.: Failed to send messages -- AMQ119014: Timed out after waiting 30,000 ms for response when sending packet 43 -- AMQ119014: Timed out after waiting 30,000 ms for response when sending packet 43

Please suggest resolution if anyone have faced the similar kind of error. 

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Lieutenant Commander
Lieutenant Commander

Hello

 

Usually this messages are related to issues on the OMi DPS bus not processing some events or the bus process runs out of memory.

It would be advisable to check the following logs on your DPS:

  1. %TOPAZ HOME%\log> jboss7_boot.log
  2. %TOPAZ HOME%\log\bus> bus.log

 

Also run the following use the opr-jmsUtil tool to check if currently there are events queued:

  1. %TOPAZ_HOME%\opr\support>opr-jmsUtil.bat

If there are queued events clear them by performing the following:

  • Open jmx console with the URL: http://<FQDN >:29000/jmx-console
  • Under "opr.console" namespace and name "BusinessLogicDelegateMBean" invoke methodvoid reinitIncidentCache()

Best regards

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