HTML EMail Notification
I'm trying to set up a notification email in html format in OMi but when I insert event parameters such as <<event.severity>> or <<event.title> in the body of the template, the email is not sent. If I dont use event parameters the email is sent. It work in plain text as well, but I need the notification email in html format and with event parameters.
You can create a message that informs the recipient which system has a problem and what the severity is with the following string:
<h2><<event.severity>> Severity Event Received for System: <<event.node.id>></h2>
<p>The event <b><<event.title>></b> with Severity: <b><<event.severity>></b> was received at: <b><<event.timeReceived>></b>.</p>
<p>Problem occurred on <<event.relatedCi.id>> <b><<event.node.dnsName>></b>.</p>
The application of this email template results in an email message formatted as follows:
Critical Severity Event Recieved for System: OraDBSvr1
The event Storage quota exceeded on logical volume /data-0
with severity Critical was received at: 2/12/14 11:49:40 AM.
Problem occurred on CI: /data-0 located on node: oracle01.example.com.
Only use HTML code in the message text if you have selected the HTML Format check box.
Danny Calderon Valerio
Customer Support Engineer
Microfocus values your feedback regarding your overall Support experience. Contact us at
I tried that, but it does not work, the email is not sent at all.
The email is sent if use plain text or if I use html format but without attreibutes such as <<event.severity>> or <<event.relatedCi.id>>.
I need to use html format with the attributes.
I don't know what could be the issue since I tried the string in the example and it does not work either.