How to Extend the BPM timeout

[Schmedley]

I have a VuGen script that checks a large number of CITRIX instances, to see if an application loads.  Each instance can take close to a minute to load and I have dozens of instances.  Occasionally I get:

Error Name:  Script Stopped Runing

Erorr Message: Script was interrupted by BPM timeout, so this transaciton will not run.

I would like to set the individual transaction timeouts to 180, and overall script time limits to at least 30 minutes, but nothing seems to make a difference.  Scripts run fine in Vugen, but time out in BSM..

Currently: CITRIX connect time: 120, CITRIX Waiting Time 120

HTTP Request timeouts are 180

Is there somewhere else I should be setting the timeout?

VuGen 12.50, BSM 9.25.

[Hoang_Nguyen_BA]

Hi Schmedley,

I guess there is problem with connection between BPM and application. Please help to check it first, whether you can open that applications from BPM or ping to that app from BPM.

Try to run the script in BPM with extended mode for mdrv log and share with me.

Also, there is a timeout setting when editing BPM collector in BSM. EUM -> choose app -> BPM tab -> Data Collectors -> Edit -> Advanced Setting. 

Best Regards.

Thanks.

Hoang