Cadet 1st Class
Cadet 1st Class
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Management report not working after upgrading to 11.32

After upgrading to SiteScope 11.32v, management reports are not working. When we try to manually execute those reports, it shows following errors. Any ideas ho to fix this? We are runing SiteScope on windows 2008 servers.

2016-05-31 07:55:26,360 [HTTPRequest /SiteScope/cgi/go.exe/SiteScope] (CgiReportError.java:31) ERROR - Error generating report, exception: com.mercury.sitescope.entities.reports.HistoryReportException: Could not create report : null com.mercury.sitescope.entities.reports.HistoryReportException: Could not create report : null at com.mercury.sitescope.entities.reports.HistoryReport.printReport(HistoryReport.java:323) at com.mercury.sitescope.api.CgiApiReport.generateAdhoc(CgiApiReport.java:163) at com.mercury.sitescope.api.CgiApiReport.generate(CgiApiReport.java:132) at com.mercury.sitescope.admin.page.adhocReportPage.printBody(adhocReportPage.java:16) at com.mercury.sitescope.admin.page.CGI.printBody(CGI.java:122) at com.mercury.sitescope.platform.httpserver.CGIRequestHandler.handleRequest(CGIRequestHandler.java:236) at com.mercury.sitescope.platform.httpserver.HTTPRequestHandler.handleRequest(HTTPRequestHandler.java:45) at com.mercury.sitescope.platform.httpserver.HTTPRequestThread.run(HTTPRequestThread.java:755) at com.mercury.sitescope.infra.threads.ThreadPool$SingleThread.runTask(ThreadPool.java:462) at com.mercury.sitescope.infra.threads.ThreadPool$SingleThread.run(ThreadPool.java:488)

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Admiral Admiral
Admiral

Hello

The default port which SiteScope uses for the reports is 8888.
You may check your current used port for the reports via:
1. Configuration tool > Change Ports > Classic User Interface
or
2. <SiteScope>\groups\master.config
- Change the following ports to 8888
- _adminURL=http://<IP_Address>:8888/SiteScope
- _httpActivePort=8888
- _httpPort=8888
- _userURL=http://<IP_address>:8888/SiteScope/userhtml/SiteScope.html

On Windows OS the current used ports may be checked from a cmd.exe run as an administrator and executing netstat –a or netstat –abv

You can check the following KM: https://softwaresupport.hpe.com/group/softwaresupport/search-result/-/facetsearch/document/KM821744 

Allan Delgado Calderon
Customer Support Engineer

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Cadet 1st Class
Cadet 1st Class

It wasn't an issue with port as it is already open, It turned out to be some kind of bug with 11.32. HP gave us a work around but reports are still not formatted correctly in the e-mail body. At this point we are using reports without email body.

A formal fix would be given afterwards/

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