Big news! The community will be moving to a new platform April 21. Read more.
Big news! The community will be moving to a new platform April 21. Read more.
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New Forums: SiteScope and Application Performance Management( BAC/BSM) Support Customer Forums !

Hi, 

 

We have heard requests from our customers to offer support via the community forums. After a successful pilot on our Service Manager product, we will be starting on June 1st with a Support Customer Forum for our Application Performance Management( BAC/BSM) product and for our SiteScope product.  Two new forums.

 

These forums will only be accessible to those customers who have a valid support contract. This is an additional service for those customers who have a valid support contract on these products.

 

We have created an automatic process, which will check if there is a valid support contract on logon to the community. It is essential that customers link a valid support contract to their HP Passport profile. We have attached a document which will explain linking a support contract to an HP Passport profile.    

 

Expect the following activities in the Support customer forum:

  • Expert sessions on product related topics via short videos and the ability to ask questions related to the specific session ;
  • Tips and tricks;
  • Information which will improve users knowledge of  Application Performance Management (BAC/BSM) and for our SiteScope products
  • Discussions with support experts.

We are also giving customers the possibility to request which activities they would like to see in this forum. 

 

Our expert team of Application Performance Management (BAC/BSM) and SiteScope Engineers will be actively monitoring these forums to answer questions.

 

We encourage customers to try out this method of support rather than placing a telephone call or logging an online ticket. We do realize there will be situations where a support call is necessary, where we need to do more research.

 

However, we are hoping that customers will use these forum to get information or help on Application Performance Management ( BAC/BSM) and SiteScope Topics. 

 

As we look to the future, we believe this is a medium where we can provide quick support, share knowledge and help customers use the Application Performance Management/BAC and SiteScope  products to run their businesses optimally. 

 

We will still be monitoring the existing public Application Performance Management (BAC/BSM) forum, but we will prioritize questions coming into this new forum from our customers that have a support contract.

 

The prerequisite in accessing this new forum will be a valid support contract. Once a valid support contract is linked to a users HP Passport account, access to Application Performance Management (BAC/BSM) Support Customer Forum & SiteScope Support Customer Forum should be visible.

 

If access is not granted, please send an email to swcommunity@hp.com and include the valid support contract number along with a company email address and the user’s screen name in the community. 

 

We hope we can use this forum to build a closer relationship and help build customers’ knowledge on the Application Performance Management (BAC/BSM) and SiteScope products.

 

For any questions or comments, please do not hesitate to ask via swcommunity@hp.com  or reply to this post. 

 

Greetings, 

 

The HP Software Support Team

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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Absent Member.. Absent Member..
Absent Member..

Sorry, i don't know is this question goes here.

 

Where is the Sitescope forum? I only can see the BAC/BSM forum. Few days ago i created a new thread in the Sitescope forum, however i can't find it now.

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Fleet Admiral Fleet Admiral
Fleet Admiral

There is an entitlement issue that is preventing you from accessing the support customer forums. The team is working on the issue.

 

I apologize for the inconvenience.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
Fleet Admiral Fleet Admiral
Fleet Admiral

Hi,

 

The Entitlement service issue has been resolved. You should be able to access the SiteScope support customer forum now.

 

Greetings,

 

Bill

Micro Focus Software Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of Micro Focus.

If you find this or any post resolves your issue, please be sure to mark it as an accepted solution.
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