Micro Focus Expert
Micro Focus Expert

(OA) Support Tip: Before upgrading to OA 12.10 on a OBM, OBR, NNMi, OpsCx or CO server

Operations Agent 12.10 released last December and comes with a new version of Perl that may not co-exist with following products:
  • Operations Bridge Manager (OBM)
  • Operations Bridge Reporter (OBR)
  • Network Node Manager i (NNMi)
  • Operations Connector (OpsCx)
  • Cloud Optimizer (CO)
This document clarifies and consolidates information that is also available in the online OA 12.10 documentation at https://docs.microfocus.com/itom/Operations_Agent:12.10/Home.
To protect against potential co-existence issues, the installer checks for the presence of these products before starting the installation of OA 12.10. If one of these products is detected, then the installer exits with a message like:
[root@omil703]# ./oainstall.sh -i -a
INFO:    Log file for installation is at /var/opt/OV/log/oainstall.log
INFO:    HP Operations-agent install options are:  -install
INFO:    omil703 meets all pre-requisites
Server Check:
INFO:    Operations Bridge Manager installed
ERROR:   Due to compatibility issue, upgrade on server is not supported by default.
         Please verify compatibility using compatibility check tool and proceed
         with installation with -compatibility_verified option on success.
         Refer to the Operations Agent Release notes for more details on the tool
         and options.

When encountering this situation, one should verify the latest statement on the co-existence of the two products in one of two ways:

1. Operations Agent 12.10 compatibility tool

Download the latest version of the Operations Agent 12.10 compatibility tool from marketplace:
Download the zip file from marketplace and unzip on the server in a temporary folder. Then run the tool, e.g.:
# /opt/OV/nonOV/perl/a/bin/perl OA_Compatibility_Check_Tool.pl
> "%OvInstallDir%\nonOV\perl\a\bin\perl" OA_Compatibility_Check_Tool.pl
Here an example of the tool output running on OMi 10.63, which cannot co-exist with OA 12.10:
The version of Operations Bridge Manager installed on the system omil703 does NOT support Operations Agent upgrade to 12.10. DO NOT UPGRADE to Operations Agent 12.10!!
Here an example of the tool output running on OMi 10.71, which can co-exist with OA 12.10:
The system omil704 with Operations Bridge Manager supports Operations Agent upgrade to 12.10. Upgrade Operations Agent by running the command: -i -a -compatibility_verified
2. SUMA (Support Matrix)
For reminder SUMA is available at: https://softwaresupport.softwaregrp.com/doc/KM323488.
SUMA requires careful interpretation, therefore it is advised to use the compatibility tool.
Both the compatibility tool and SUMA will be updated as product co-existence is restored through new patches or new versions. It is important to check in regularly to download the latest versions of the compatibility tool and SUMA (this is also the reason why the compatibility tool is not part of the OA 12.10 installation bits).
Note that the tool only checks for co-existence with above-mentioned products. If none of these products are installed on the server where OA 12.10 is planned to be installed, then it is not necessary to run the tool.  However one should still check SUMA for other supportability information, such as supported platforms and integrations.
When it has been determined that the OBM, OBR, NNMi, OpsCx or CO server runs a version and patch level that enables it to co-exist with OA 12.10, then the agent can be installed with a command like:
# oa_install.sh -i -a -s obm_server -compatibility_verified
> cscript oa_install.vbs -i -a -s obm_server -compatibility_verified
Installing OA 12.10 on an OBM, OBR, NNMi, OpsCx or CO server without verifying the compatibility can make the server unusable.
Note that this document really only applies to the installation of OA 12.10 on the same server where OBM, OBR, NNMi, OpsCx and CO is also installed. In other words:
  • OA 12.10 may be installed on monitored nodes even if the OBM server runs a lower version of OA
  • OA 12.10 deployment packages may be uploaded to OBM version 10.x


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