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OMW 9. Error in deploying any policy to any node.

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Hello!

 

I have OMW 9 with latest patches.

Also I have a nymber of managed nodes with OA 11.14 installed on all nodes.

 

Everyting was fine until I tried to install Performance manager 4 on the same system with OMW.

Installation was unsuccessful and after deinstallation process I unable to deploy any policy on any node.

 

All agents work fine, communication between OM and OA on managed nodes is also fine (I can Sync inventory and deploy instrumentation).

 

But when I try to deploy policy, I get error:

 

(PMD1290) Could not open file '4DC65790-72FA-4233-A07D-A0CFACC233DA_header.xml' for writing.

 

To be sure, I create new clean policy and tried to deploy it with the same error.

 

I also create permission for Everyone with full access to C:\ProgramData\HP\HP BTO Software\shared\Policies and 

C:\ProgramData\HP\HP BTO Software\datafiles\policies\msgi

 

Dont know, what permission for writing do OM need ....

 

Any suggestion?

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After I set 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HP OpenView\ShareDir 

 

 

variable, OMW00161 patch installed successfuly. Also I can deploy policies.

 

It seemd that PM deinstall process delere this registry entry.

 

I know, that some other problems possible, but I really know what will say me HP Support ...

 

Your problem solved? Ok, I will close case ... 

 

New possible problems?

What problems do you have right now?

You have no?

Oh! When you get one, create new case ....

 

Stupid customer))

 

Thankss

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19 Replies
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I have the same problem from morning. I have raised a case with HP for this will keep you updated once I hear back.

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I also raised it to HP, but they are not very quick. Could you say, when your problem start? What did you do also some software installation fails?
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Hi, you mention PM4. what is this? It must be a very old software, if it is OV Performance Manager 4.0.

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Sorry, I mind PM 9.20

Update. it seems that my problem connected to OVSHAREDIR directory. Because of I have also problem with patch OMW_00161 installation, that tell "Failed to obtain OVSHAREDIR - aborting." And, as I know, Policy deployment start from OvShareDir also. But I dont know. what wrong with this directory or Env Variable.
I tried to login under HP_OVE_Deleg User and this account have full access to this dir and it can use OvShareDir variable.
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Seems you snafu'ed your setup. please log a support case so that someone can look into your setup and see how to recover it.

Amarnath_BAC, did you also install the patch - and this led to the same problem?
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Sorry, what is snafu'ed?
One moment, I didnt install patch.
Problem start after fail of PM installation. Fail of PM installation, as I think, start problem with patch installation. I cant start patch installation right now. because of "Failed to obtain OVSHAREDIR - aborting."
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here is PM installation error

and patch install error

 

After I uninstall PM from OM host, all my problem  with deployment and patch installation starts.

 

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Thanks this helps.
It seems that the PM 9.20 installation and subsequent uninstallation created a problem - not sure why. i am sure these are tested in the lab.

did you get any install and deinstall logs which give an indication of the issue?
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Do you know, where PM install and deinstall logs located?
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Update.

I have this error on oainstall:

C:\Program Files\HP\HP BTO Software\bin\win64\OpC\install>cscript oainstall.vbs
-inv -listall
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

ERROR: Could not determine OV Share dir, OVO might not be installed

C:\Program Files\HP\HP BTO Software\bin\win64\OpC\install>

It seems that I just need to find, where do I need to put path to share DIR.

Any suggestion Where?
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Update.

I find, that im oainstall.vbs OvShareDir iit is:


OvShareDir = OvCslGetRegistryValue("HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\HP OpenView\ShareDir")

But in registry I dont have this Var.

After I add this var, oainstall.vbs is work.
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