OMi cannot retrieve instructions, run actions on OML
I think you should check to reinitialize the event cache in OMi:
1) Go to http://<GW_URL>:29000
2) Open [JMX Console]
3) Locate [opr.console]
4) Select [BusinessLogicDelegateMBean]
5) Locate [void reinitIncidentCache()]
6) Click [Invoke]
As OMi cannot talk directly to OML, then you should have set up one-line-forwarding right from the beginning.
Moreover, you can check certificate issue in this communication
What version of OMi is this and are there instructions available in OM and instructions set in OMi at the same time?
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OMi 10.61 on RHEL 7
The instructions are configured in the OML policy and can be viewed by right clicking the event in OML and selecting Instructions. OML is configured in OMi as a Connected Server, and events are forwarded from OML to OMi. When the Instruction tab in the OMi Event perspective is selected for a forwarded event, it displays "Could not retrieve instructions".
Open the OML connected server entry in OMi and check connection on the Outgoing Connection tab. Make sure that all info on this tab is correct including integration user (opc_adm).
The Outgoing Connection information looks correct, the server fqdn, user (opc_adm), password and port. Clicking Test Connection returns two success messages, BBC ping and Web service call.
I used the default port, 8444, is this correct?
The instructions from OML can now be displayed in OMI after a hotfix for OML webservice .jar was provided by HPE support.
Now I can open a case to get the Tools fixed. Maybe we can use OMi this year....