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OMi10 - Day light saving

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Hello Support,

 

Yesterday day ligt saving took place and clocks are now one hour ahead. System clock is changed but on OMi console i see the clocks are not changed and in the event properties time is still 1 hour behind.

 

 

i checked the OMi Help and Infrastructure setting page if there is configuration value for day light saving adjustment but nothing find anything related.

 

any clue?

 

-KAKA-

 

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Absent Member.
Absent Member.

Hi KAKA ,

 

Thanks for the logs .. In the logs I can see that the Browser Cache is not cleared ..

 

Though  the patch is installed and deployed correctly , the SWF file in the Browser cache is still of the older  version ..

 

INFO Launching SWF application EvtBrowser (version: 10.00.172).

 

It should be 10.00.321

 

Close all the IE instances , delete the Browser cache (Double check that your Browser cache is empty ) , The IE Browser cache is usually in this directory.. C:\Users\<UserName>\AppData\Local\Microsoft\Windows\INetCache\IE .. Make sure this is empty..

 

Then  access this link to manually load the SWF file

http://<GWS>/opr-web/flex-ui/opr-event-browser.swf

 

This should fix the issue.

 

Regards,

Lovely

 

 

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Absent Member.
Absent Member.

Hi KAKA ,

 

As long as the system time is set correctly , OMi Time Zone Manager should pick up DST correctly .. you shouldnt have to set it manaually..

 

Is your OMi Console User set for a different time zone from whats set on the system? (Kindly check Admin->Platform->User and Managemnet ->User Setting->Select the User and check the TZ for that User)..

 

Regards,

Lovely

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Hello Lovely,

 

Thank you for your response. I am on OMi 10 and dont find "Admin->Platform->User and Managemnet ->User Setting->Select the User and check the TZ for that User)"

 

however there is a possibility to check the user setting for self and i am running user console with the account Admin. There are no other users configured. when checking for the my user i see the timezone is same as our system time zone.

 

 

 

-KAKA-

 

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Absent Member.
Absent Member.

Hi KAKA ,

 

I tested it on OMi10 and I see that this is a defect with TZ manager.. I will get you a hotfix for this.

 

Regards,

Lovely

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Acclaimed Contributor.. Acclaimed Contributor..
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Hello Lovely,

 

Do you have HotFix ready by now?

 

-KAKA-

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Micro Focus Expert
Micro Focus Expert

Hello,

 

Do you heave IP 2 for OMi 10? This problem should be fixed there. There looks to be a hotfix for IP1 as well. See:

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/QCCR8D37206?lang=en&cc=us&hpappid=OSP

 

Best Regards,

Rosen

Micro Focus Software Support
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Absent Member.
Absent Member.

HI KAKA ,

 

I have been working with the RnD on this , We now the hotfix ready for this problem.

 

If you are already on OMi10 IP#1 , you can download the hotfix for this problem from the FTP link below ..

 

Else you can upgrade to our latest IP#2 (released yesterday ) to get all the latest fixes , which includes the fix for the DST issue .

 

Here's are the links where you can download IP#2 from ..

 

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/OMI_00085 (Linux)

https://softwaresupport.hp.com/group/softwaresupport/search-result/-/facetsearch/document/LID/OMI_00086 (WINDOWS)

 

OR If you are IP#1 you can download the hotfix for this problem (along with the instructions) from the FTP below .

 

ftp://SC0c9b42:7vg=CU6a@h3.usa.hp.com/

 

Hope this helps .

 

Regards,

Lovely

 

 

 

 

 

 

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

Hello Lovely,

 

Even after installing the IP#2, problem is not solved.

 

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Absent Member.. Absent Member..
Absent Member..

we had the same problem and i did receive a patch from suppport. it was:

 

QCCR8D37224_10IP1.zip

 

not sure. but it looks like this is a hotfix which was provided for IP1. and maybe it is not inside IP2

 

but that's just guessing

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Acclaimed Contributor.. Acclaimed Contributor..
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as per the release notes, this problem is fixed in IP2. so instead of installing HotFix particular to the problem i installed the patch.

 

no idea why it should not be fixed then?

 

-KAKA-

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Absent Member.
Absent Member.

Hi KAKA ,

 

Please Run the command /opr/support/what.bat C:\HPBSM\opr\webapps\opr-web.war on your GW server and check if the build is 312.

 

Also try to run the opr-gateway-configuration.bat to redeploy the new opr-web.war (if for some reason it wasnt deployed correctly this should take care of it).

Then Delete the temporary internet files and the java cache , reopen the Browser and check.

 

If it still doesnt help , kindly send me the output of /opr/support/opr-checker -a from the GW server ,I will get it verified for you.

 

Regards,

Lovely

 

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Acclaimed Contributor.. Acclaimed Contributor..
Acclaimed Contributor..

 

 

Please Run the command /opr/support/what.bat C:\HPBSM\opr\webapps\opr-web.war on your GW server and check if the build is 312.

>>>>

c:\HPBSM\opr\support>what.bat C:\HPBSM\opr\webapps\opr-web.war
C:\HPBSM\opr\webapps\opr-web.war:
        10.00.312 build 53154 (30.04.2015 10:15:19)

 

Also try to run the opr-gateway-configuration.bat to redeploy the new opr-web.war (if for some reason it wasnt deployed correctly this should take care of it).

 

>>>> i dont find this command.

 

Then Delete the temporary internet files and the java cache , reopen the Browser and check.

 

>>>> Tried but no luck.

 

If it still doesnt help , kindly send me the output of /opr/support/opr-checker -a from the GW server ,I will get it verified for you.

 

>>>> Attached is the output file.

 

-KAKA-

 

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