OVPM Graphs not being presented

[Norm Diederich]

OVPM 9.03 on RH 6.4 with OML 9.1 (latest patches) and 11.12.09 agent.

When I run OVPM and try to display a graph, I end up with a blank graph.

If I try to run the same graph from a OVPM 9.0 on HPUX I do get the graph.

IF I try to build a graph using either the PA or EPC data sources I get the same results.

If I go to diagnostic view, there are graphs.

rpm -q for the components of the patch HPPM8X9XCPL_00004 indicates that the patch packages are installed.

However opcragt -agent_version suggests that at least the HPOvTomcatB version is still 06.00.035

Any thoughts on what might be keeping OVPM from displaying the graphs?

Regards,

Norm

[Priyadarshini B · Accepted solution]

Hi,

It's strange that graphs for PA/EPC are fine in Diagnostic view but not in Standard view. If this is a problem started after installing the patches for PM, I suggest you to check if the directory /opt/OV/nonOV/tomcat/b/temp exists. There is a known issue documented here: http://support.openview.hp.com/selfsolve/document/KM00469876

If this is not the case, then we need to check what errors are logged in PM trace files.

Cheers,

Priya

[Norm Diederich]

Priya,

Thanks for your response.

The missing file system was the problem..

Once the file system was created, we were able to create the graphs.

Thanks,

Norm

[Priyadarshini B]

Glad to know issue is resolved 🙂

Cheers,

Priya