Absent Member.
Absent Member.
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Performance Manager Error

windows 2008

after install of PM 9.0 and a reboot. when opening up PM we are getting an error on the webpage

 

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
	org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:502)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:430)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	com.hp.perf.web.RequestFilter.doFilter(Unknown Source)

root cause

java.lang.NullPointerException
	java.io.File.<init>(Unknown Source)
	com.hp.pm.core.configuration.PMLicenseValidator.initializeAutopass(Unknown Source)
	com.hp.pm.core.configuration.PMLicenseValidator.<init>(Unknown Source)
	com.hp.pm.core.configuration.LicenseValidatorFactory.getInstance(Unknown Source)
	com.hp.perf.web.SessionHelper.checkLicense(Unknown Source)
	com.hp.perf.web.SessionHelper.processSession(Unknown Source)
	com.hp.perf.web.URLRouter.routeURL1(Unknown Source)
	com.hp.perf.web.URLRouter.routeURL(Unknown Source)
	org.apache.jsp.index_jsp._jspService(index_jsp.java:58)
	org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
	com.hp.perf.web.RequestFilter.doFilter(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.33 logs.


Apache Tomcat/6.0.33

 

when i run an ovpm status i get this

 

*************Tomcat log  File****************
        at com.hp.perf.web.RequestFilter.doFilter(Unknown Source)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291)
        at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:877)
        at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:594)
        at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1675)
        at java.lang.Thread.run(Unknown Source)
Could not create the log file: com/hp/ov/xpl/trace/TraceObject
Could not create the trace file: Couldn't get lock for null/log/ovpmtrace.%g.txt

 

thanks for the help

 

P.S. This thread has been moved from Systems Management (OpenView-OP Mgmt) Support and News Forum to OV Performance Management Forum. -HP Forum Moderator

 

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Absent Member.. Absent Member..
Absent Member..

I have exactly the same error. Any suggestion? Looks like License problem?

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