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Captain Captain
Captain
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Performance perspective data not visible

Hello Folks.

 

We have recently upgraded OBM form 2020.05 to 2020.10 on windows server 2016. We are not getting performance graph data in OBM console for all Nodes. can any help on this issue.

 

Thanks 

Dinesh 

 

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6 Replies
Micro Focus Expert
Micro Focus Expert

Hello,

Do you have a screen shot or something showing the error?  Do you get an error mesasge or something which you might be able to share?

Do you get any error messages in:

%TOPAZ_HOME%\log\pmi\pmi.log
/opt/HP/BSM/log/pmi/pmi.log

%TOPAZ_HOME%\log\jboss\opr-webapp.log
/opt/HP/BSM/log/pmi/opr-webapp.log

CT.

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Captain Captain
Captain

No Any error in OBM console, only blanks screen .

under logs its showing

*******************************pmi.log*************************************************

2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getHostDnsNameFromRelations() -> hostname is -> bsdcleaf.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getOACoreId() -> OA Core id is : 1e11c972-9090-75ae-05dc-c7dbee7a1533
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> Dns Name is : bsdcleaf.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> OA Core id is : 1e11c972-9090-75ae-05dc-c7dbee7a1533
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> Get Datacollectors for CI vm-wshareddb01
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getHostDnsNameFromRelations() -> hostname is : vm-wshareddb01.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getHostDnsNameFromRelations() -> hostname is -> vm-wshareddb01.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getOACoreId() -> OA Core id is : d6be9162-990c-75b1-006d-e76a2184dd99
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> Dns Name is : vm-wshareddb01.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> OA Core id is : d6be9162-990c-75b1-006d-e76a2184dd99
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> Get Datacollectors for CI b3vm-wyippr01
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getHostDnsNameFromRelations() -> hostname is : b3vm-wyippr01.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getHostDnsNameFromRelations() -> hostname is -> b3vm-wyippr01.sdc.raj.gov.in
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getOACoreId() -> OA Core id is : ee5cfe32-4887-75b7-0640-bc9d98554819
2020-12-25 11:16:16,950[ajp-/127.0.0.1:8009-14] INFO : com.hp.pmi.graphing.GraphDataProvider:getDataCollectorsForNodes() -> Dns Name is : b3vm-wyippr01.sdc.raj.gov.in

***********************************opr-webapp.log**************************************************************

2021-01-02 10:44:51,162 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4fcc1ffef02c09ea88ba1e7d82b0b6da
2021-01-02 10:44:51,162 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4a7083071e4d5a52b7f1d57c7e48599c
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4682786f275fa45896c2b55f3ebe5da8
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 41918237a677c827bf6c34ffe891ee0b
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4b5b38ffeeba93698a2ec3de79da5c57
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 47391053969b8075907eee7b3ddb455a
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4980c67700929d209df9d3f717f84ea0
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4a5f69e553d5d0709e3864d2bd151e94
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4f5b98bfad378d87867f7b5f865ae23a
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 486baf6559b3ec2781c0d1cfd45dd18c
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 4f865f10b0a79cd6b69b4e10891f55b4
2021-01-02 10:44:51,178 [UCMDB Query Result Notifications Service Notification Thread-0] WARN ConsoleCiCacheImpl.transformTreeNode(157) - cache already contains: 43a067b16566b87b8896f07be1522aab

 

 

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Micro Focus Expert
Micro Focus Expert

Hello,
Not much going on here - the last entry was 2021-01-02 10:44:51,178. I'd press F12 (dev. options) in your browser and see if you get anything. Best option - open a support call with Micro Focus.

CT.
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Captain Captain
Captain

Thanks for support,

 

we have already raised case with support. but they are taking lot of time.

 

Thanks 

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Admiral Admiral
Admiral

My recommendation is to check your Performance Dashboard Mappings and make sure there are graphs available for the CI Type you are working with and that a "default" graph is selected for the CI Type.

"Read-Aim-Fire, NOT Ready-Fire-Aim"
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Fleet Admiral Fleet Admiral
Fleet Admiral

Did you check the time range in the performance dashboard panel?

For me it happens that it was  set to a date in 2018. And of course there was no data available for this time range. so all graphs failed.

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