Problem w/ Alert Notification Templates

[Dave D.]

Hello experts,

We're running BSM 9.13 and since modifiying the default Alert Notification Templates, when we save the template all <'s and >'s are converted to "&lt" and "&gt". Prior to saving the template, they look fine, and then when we go back into the template to look at it, all of the <'s and >'s have been converted. We have two separate BSM environments (dev and prod) and this issue occurs in both environments. The result is that our actual alert notifications appear like below:

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Business Application Name: &lt&ltEntity Name&gt&gt Severity: &lt&ltSeverity&gt&gt Alert Name: &lt&ltAlert Name&gt&gt

Trigger Condition:

Recent occurrences:



Occurrence 1: Failed transaction

Triggered at location "&lt&ltLocation Name&gt&gt" on &lt&ltTransaction Time&gt&gt.Triggered during run of # "&lt&gt" &#40Transaction "&lt&ltTransaction Name&gt&gt"&#41 Transaction Error Message: &lt&ltTransaction Error&gt&gt


Occurrence 2: Failed transaction

Triggered at location "&lt&ltLocation Name&gt&gt" on &lt&ltTransaction Time&gt&gt.Triggered during run of # "&lt&gt" &#40Transaction "&lt&ltTransaction Name&gt&gt"&#41 Transaction Error Message: &lt&ltTransaction Error&gt&gt

Alert User Description: &lt&ltAlert User Description&gt&gt

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Why is this occurring? How can we resolve this?

[Dave D. · Accepted solution]

HP Support advises this is a known issue in 9.13, apparently resolved in 9.20.

Workaround for 9.13:

Follow the steps bellow in the Gateway server

• Backup \HPBSM\AppServer\webapps\site.war\WEB-INF\web.xml             (back it up to a different directory, not in the same directory)
• remove NotificationTemplate.do, from file
• save web.xml
• Restart BSM