RUM Probe v9.30 restarting after upgradation

[testbravo]

Hi ALL,

We have upgradaded RUM from v9.25 to v9.30 but Probe service restarting automatically.

We are getting below error.

02/12 13:34:14  (INFO) Start the main service thread
02/12 13:34:14  (INFO) rp_monitor ssl and CA verification of clients is enabled but no setting local_client_cert is defined in rpsecurity.conf. Trying legacy setting ssl_cert
02/12 13:34:14  (INFO) rp_monitor ssl_cert is neither defined. defaulting to etc/rum_probe/rum-probe-server.crt
02/12 13:34:14  (INFO) rp_monitor ssl and CA verification of clients is enabled but no setting local_client_key is defined in rpsecurity.conf. Trying legacy setting ssl_key
02/12 13:34:14  (INFO) rp_monitor ssl_key is neither defined. defaulting to etc/rum_probe/rum-probe-server.key
02/12 13:34:14  (INFO) rp_monitor using the following security definitions:
02/12 13:34:14  (INFO) rp_monitor    ssl_cert : E:\HPRumProbe\etc/rum_probe/rum-probe-server.crt
02/12 13:34:14  (INFO) rp_monitor    ssl_key : E:\HPRumProbe\etc/rum_probe/rum-probe-server.key
02/12 13:34:36  (WARN) rp_monitor No ping failure : 1
02/12 13:34:36  (WARN) rp_monitor Error string: 500 read failed: Unknown error
02/12 13:34:38  (INFO) Ping succeeded on https://127.0.0.1:2020/ping.xml
02/12 13:35:40  (WARN) rp_monitor No ping failure : 1
02/12 13:35:40  (WARN) rp_monitor Error string: 500 Connect failed: connect: Unknown error; Unknown error

Kindly help here.

[MikoMak]

HI ,

I had a simalr problem and i found that deleting the cache can help.

it's not a permanent solution , but it help for that monent.

Cache files can be found under : <install Dir >:\HPRumProbe\var\spool\rum_probe\cache

look under Savefull. there should be a huge file that sometimes need to be remove.

Stop the probe before doing it and then start it again.

Hope it helps.

[testbravo]

Hi MikoMak,

Kindly confirm which files we have to remove from cache folder or all files under it..??

[AlexPereverzev]

Hi Testbravo,

1. Stop the Probe.

2. Delete \var\spool\rum_probe\cache folder with content;

3. Start Probe;

Best regards, Alexey

[Dave D.]

Hi, did you ever find permanent resolution for this issue?  We just upgraded from RUM 9.26 to 9.30 and are experiencing the same.  Thanks!