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Commodore Commodore
Commodore
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RUM configuration update failed

APM Version: 9.51
RUM Version: Version : 9.51.10 | Build : 111
RUM Probe running on Windows 2012 R2

Since our upgrade to 9.51 it seems that data for new monitoring configurations is not being fed back into APM.  If I look at the “capture” configuration file on the probe, it looks like the configuration has been pushed to the Probe itself, but data for that doesn’t seem to come back into APM.

Additionally, when I go into “Monitoring Configuration Information” and click the “Sync All Configuration” button, I receive an error. “Configuration Update failed.  Check D:\HPRUM\config.manager.log for the reason…”.

Additionally, I do see a red "X" on the "RUM Topology Engine" for System Health.  I am assuming that this is likely the culprit.  Any guidance on resolving this issue?

In the topologyengine.log I also see:

Caused by: com.hp.ucmdb.api.CommunicationException: Got response code 500 for URL http://<APM_GW_SERVER>:80/ucmdb-api/connect?VERSION=11.4

thanks!

-k

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2 Replies
Micro Focus Expert
Micro Focus Expert

Dear @kjf ,

Thanks for the logs. With Reference to the log tag, "com.hp.ucmdb.api.CommunicationException" , may be below KB helpful.

https://softwaresupport.softwaregrp.com/doc/KM03766076

Good Luck :):)

With Kind Regards,

 

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Micro Focus Expert
Micro Focus Expert

Hi kjf,

out of the box APM 9.51 and RUM 9.51 can NOT work together, RUM will fail with the exact error you reported
..
Caused by: com.hp.ucmdb.api.CommunicationException: Got response code 500 for URL http://<server>:80/ucmdb-api/connect?VERSION=11.4
..

There is a hotfix available via MF Support
https://rdapps.swinfra.net/hotfix/#/hotfix/13352
RUM9.51 Integration with APM9.51
which enables RUM 9.51 to integrate with APM 9.51.

Please go ahead and open a case with support and ask for the hotfix 13352.

Greetings
Siggi

Customer Support
Micro Focus

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