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Absent Member.. Absent Member..
Absent Member..
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Related CIs for an event not showing in BSM 9.25

Hi,

 

There are a few events in BSM console where the related CI is not showing. I am attaching the snap for your reference.

 

Please let me know a solution at your earliest. Thanks in advance.

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Fleet Admiral Fleet Admiral
Fleet Admiral

You need to open Resolver Hints tab of each event that doesn't have a related CI, and check whether CI hints were provided at all, and if so, why they didn't help to find a correct related CI.

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Absent Member.. Absent Member..
Absent Member..

I have checked the resolver hint, I can see the hostname but the same is not reflecting in related CI. Snap attached for your reference.

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Fleet Admiral Fleet Admiral
Fleet Admiral

Is it an event from SiteScope? If so, navigate to SiteScope Integration Preferences and check 2 things:

 

1. open Operations Manager Integration form and make sure you have "Prefer events over metrics in BSM Service Health (global preference)" checkbox selected.

2. open BSM Integration form and check that "Disable all logging to Business Service Management" checkbox is not selected.

 

Then generate the SiteScope event again and see if it resolves to a CI this time.

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