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SC Auto Delay

Dear Experts,
                  We use OMW 9.10 and SM 9.20 . We have both servers in same network .
We have configured SC auto 1.5 to log tickets in SM only for node-down alerts of NNM which comes at NNM external node in OMW .
  Daily on an avg 200 node-down alerts will come from NNM .
  When Scauto logs tickets in SM its noticed that there is more delay ,most of the times its from 20 min to 2 hours .

Its sad to say after loging case with HP they said that its issue with server performace .Its noticed that both servers utiliation is not just crossing 45 % .
  Also SC Auto is more capable  to process 200 calls and log in SM .If this kind of delay is exist then what is the use loging tickets in SM ?

    Eventhough it should be posted in SM forum, i request experts to work with this and suggest to fix this .

 

 

Thanks ,

 

 

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Micro Focus Expert
Micro Focus Expert

Check to make sure you are using SCAuto for OMW  version 1.5.0, and if so also request from support hotfix for  QCCR1E104937 . You would also want to make sure you are patched currently for your SM version.

 

Regards,

James

HP Software Support

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