Service called "-Xmx512m" exist on Sitescope

[KAKA_2]

Hello Support,

I noticed that a service called "-Xmx512m" exist on our failover Sitescope whose start up type is Automatic. i checked the Primary sitescope for the same service but did not find.

Could you please let me know what this service is all about?

-KAKA-

[Tarif_L]

Hello there,

What SiteScope Version and what windows OS?  was Failover installation successfull? anything in the logs? Was the server rebooted after installtion completed?

Installing SiteScope Failover is similar to a regular SiteScope installation,  usually default service name is "HP SiteScope Failover".  if you right-click on the service and select properties what do you see under "Path to executable:" ?

SiteScope Failover must be installed and run using the same basic permission levels as primary SiteScope, to ensure that both can access needed file outside of SiteScope and both need to be installed on similar relative drive.

Additionally, the installation path must not contain spaces or non-Latin characters in its name, and must end
with a folder named SiteScope (the folder name is case sensitive).

HTH/t

[kenneth.gonzale]

Most likely someone was playing around with the command to install the service manually, do you ahve the actual service working fine?

[KAKA_2]

Hi Kenneth,

Yes original service is working fine. playing on production server is rarely possible and also the service has startup type Automatic.

what can be done in this situation?

-KAKA-

[kenneth.gonzale · Accepted solution]

To me it appears that is a failed attempt to create a service, because is called after a Java parameter... Check the binary path from the properties of the service, if it's calling something at SiS folder then I'd say is safe to delete it with command sc delete "<display name>"