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Service monitoring policy warning

hi

 

We have > 2000 windows servers managed by OMW 9 wtih remote database

We have ~10 service monitoring policies monitored on each server.

 

We are getting the below warning for only specific set of servers

 

Message group:OpC
Application: HP OpenView Operations
Object: opcmona (Monitor Agent)
Severity: Warning
Message text: An error occurred in the processing of the policy 'PROD-WIN-SERVICE-NetBackup Client'. Please check the following errors and take corrective actions. (OpC30-797)
Error during evaluation of threshold level "Monitoring for all servcies with default actions" (OpC30-728)
Execution of threshold script failed. (OpC30-712)
Source : System
Description : Can not get status of service NetBackup Client Service.
ControlService with SERVICE_CONTROL_INTERROGATE failed with 0x41d (80004005)
Line number : 29
Character position: 5 (OpC30-711)

 

But in the next polling interval we are getting normal alert

 

Message group:OpC
Application: HP OpenView Operations
Object: opcmona (Monitor Agent)
Severity: Normal
Message text: The policy PROD-WIN-SERVICE-NetBackup Client is now running correctly. (OpC30-798)

 

Please let us know why this is an issue with Agent ver 11.12?

 

Thanks

Viswa

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2 Replies
Fleet Admiral Fleet Admiral
Fleet Admiral

Hello There,

 

Do you see this problem on all 2000+ machines or there are only few machines

 

-KAKA-

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Cadet 1st Class
Cadet 1st Class

Hi Team, 

 

I have also received  the Same alert. 

An error occurred in the processing of the policy 'Trend Micro Deep Security Agent_service'. Please check the following errors and take corrective actions. (OpC30-797) Error during evaluation of threshold level "Monitoring for all servcies with default actions" (OpC30-728) Execution of threshold script failed. (OpC30-712) Source : System Description : Can not get status of service ds_agent. ControlService with SERVICE_CONTROL_INTERROGATE failed with 0x41d (80004005) Line number : 29 Character position: 5 (OpC30-711)

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