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Absent Member.
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ServiceManager - BAC report via Sitescope

Hi all,

i want to learn your ideas or experiences about geting servicemanager reports with bac.

i don't know, does it works or not but, i prepare something like;

first i create a SiteScope monitor "Database Query" and i connect to the ServiceManager DB and get values by using queries.

Then i can get values with bac but, i cannot generate reports that i want. Because, you know reports on bac are generated towards statuses of monitors. So, i cannot get values in the reports.

Do you have any idea about getting ServiceManager report with Bac ?

Thanks,

Best Regards
Can Ucar
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Acclaimed Contributor..

Hi ,

you can integrate BAC directly with SM by installing a patch on SM machine.

another question is what type pf reports would like to view in BAC?

Thanks
Haytham Hosny
Haytham Hosny
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Hi,

if i integrate bac with sm, can i create sm reports with bac? or does it only work by sending informations to SM ?

By the way, i want to create all kind of reports i mean, i want to see in the reports how many tickets are opened in the mounth or who were open it? something like these.

Regards
Can
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Hi ,

As of my knowledge , you can view such report from SM it self.

Thanks
Haytham Hosny
Haytham Hosny
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