SiS Support Tip - How to force SiteScope to send the IP address to BSM instead the host name?

Sometimes is not possible to see the SiteScope dashboard from BAC-SAM due to a problem with the DNS resolution.
The first step you can try is applying the following document:
If that doesn’t fix the problem SiteScope can be forced to send its IP address to BSM by changing a string in the master.config file located in <SiteScope folder installation>\groups (The SiteScope service must be stopped).
In mater.config file change the property: _sisHostNameOverride adding the IP of your SiteScope server in that way Sitescope will override the hostname by its IP address to resolve DNS resolution problem.
Before to do any change in the SiteScope configuration first stop the SiteScope service and create a back up at least of groups and persistency folders.
Best Regards,
Gunnar López
Micro Focus Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Labels (3)
0 Replies
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.