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SiteScope Frequent Web Interface Log Out

Hi All,

 

I'm using SiteScope 11.24 on windows 2008 R2.

Web Client via FireFox 33.1.1

I'm frequently facing unplanned logout from the Web Client.

Sometimes when jumping from a monitor to another, sometimes when approuving a new configuration (expl : add new monitor).

It's really embrassing.

Is there a way to fix it?

 

BR,

Elmassimo

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Check error and RunMonitor logs, most common root cause is that the service is restarting due performance issues.

Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
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Commander Commander
Commander

Hi Elmassimo

 

is issue resolved ? if yes could you please tell us how u resolved it. becuase we are also facing the same issue in our sis 11.24. Its logs out atleast 3 to 4 times in a day. 

 

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

BTW if not restarting it's expected that at some point the session will timeout, but that depends on client side conditions.

Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
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