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SiteScope integrations failed status in OMi > Administration > Connected Servers

Hi Every one, I have a SiteScope 11.30 successfully integrated with OMi 10.11 for event forwarding, nevertheless for policy, RTSM attributes and metrics integration in OMi > Administration > Connected Servers, the SiteScope integrations shows Status:Failed all the time.

jboss/opr-webapp.log file shows the error below:

2017-02-15 10:22:39,062 [pool-41-thread-4] ERROR ServiceFacade.doRegister(125) - : Fail to get SiteScope info for profile with name: SIS_SYSMGT -- 0 -- Error Code: 0. Error Description: 0
2017-02-15 10:22:39,064 [pool-41-thread-4] ERROR SiteScopeWorker.doRegister(52) - Registration of server with DNS [] failed! Integration won't work proper.:

Steps performed until now:

  1. Ensure communication (SiS and OMi in the same lan);
  2. Review MANAGER id registered in OA agent in HP SiteScope, as specified in integration guile;
  3. Review certificate granted in OMi (performed when event forwarding integration was made)
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1 Reply
Micro Focus Expert
Micro Focus Expert

All OM Agent specific stuff (certificates, MANAGER ID etc.) have absolutely nothing to do with this part of the integration that handles SiteScope topology into RTSM and is nothing but standard BAC/BSM integration well known for years.

Check out log files on the SiteScope side, specifically error.log, bac_integration.log. There you should find more info on the failure.

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