SiteScope not srating

[anoopambli]

I upgraded a windows 2003 sitescope instance to 11.22 (with the latest patch), after the upgrade sitescope just wouldnt start. I could see service is running, sitescope.exe process in task manager but Runmonitor.log or error.log does not show any indication about sitescope start.

these are the only error i could see in error.log, Runmonitor.log has nothing. Any idea? also how do we run go.bat in 11.2x instance with debug option?

service: Mon Jul 01 10:24:42 2013 Starting monitoring process: 4824, result: 1
service: Mon Jul 01 10:27:43 2013 Restarting monitoring process, no heartbeat events were detected
service: Mon Jul 01 10:27:43 2013 Shutdown request process successful
service: Mon Jul 01 10:28:19 2013 In ServiceStop
service: Mon Jul 01 10:29:43 2013 Service failed to wait for application  shutdown, killing application
service: Mon Jul 01 10:29:43 2013 Stopping monitoring process: 4824, result: 1
service: Mon Jul 01 10:29:43 2013 Stopping child processes: 4824
Mon Jul 01 10:29:43 2013 stopping SiteScope 4824

[kenneth.gonzale]

From which version you upgraded? Also, was it integrated to BAC/BSM, same server as before or different host?

[anoopambli]

I upgraded it from 11.21. No there is no BAC integration, on the same server.

[kenneth.gonzale]

Post complete error and RunMonitor logs.

[Battushi]

Hello,

can you tell us which is the exact version of SiteScope, is 32 or 64 bits? how much memory you assigne to SiteScope? which patch you install?

as says Kenneth, will be very helpful if you can upload the logs

[anoopambli · Accepted solution]

Hi,

I went ahead with a complete reinstall of sitescope which fixed the issue. Thanks responding to my query guys...