Sitescope 11.2 Service Monitor

[Zack_Bumpers]

Im having issues when trying to set up a service monitor on a windows server. The server shows a connection when added to the Remote Servers section, but when I run a test under Services Tool I get the following out put. I am able to log on to the server and start/stop services with the account that is being used. 

Successful local logon as domain\user id
Successful local logon as domain\user id
Successful local logon as domain\user id
ERROR: , Input/output error (5)

Any suggestions?

[kenneth.gonzale · Accepted solution]

Are you using domain account in SiS server but local admin in remote server connection? If so add this to master.config _perfexOptions= entry and restart service: _perfexOptions=-optionalSetupConnection

[Mallesh123]

Thanks a lot for this information. It helped us a lot in resolving the issue.

[Caro_Paez]

Hi Kenneth

I have the same problem but I don't understand the suggestion.

My master.config has

_perfexOptions=-wrmUiTimeout 300

I must to chage to

_perfexOptions=-optionalSetupConnection

and then restart service??

Thanks for your help.

Carolina

[PatWest]

hi Carolina,

These are indeed the steps you need to perform.

Hope this helps,
PatW

[kenneth.gonzale]

Hey Caro,

Change the entry as follows:

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection

[sk157w]

Thank you,

I had the same issue for DB Server's service monitors. The services are available after making the updates as

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection  in the master.config file and restarting Sitescope service.

(Sitescope 11.20 on Windows 2008 R2)

Thanks

-Shrikant...

[bilal aman2]

Kenneth 

I have the same problem , Even after changing the value in master.config the issue is still not resolved 

Regards

Bilal Aman

[kenneth.gonzale]

Hi,

Is the target server outside SiS domain?

[bilal aman2]

Kenneth

The Target Server is not in Domain , It is a Standalone Server

Regards

Bilal Aman

[kenneth.gonzale]

I meant if the server is on same domain as SiS server.

[Naik]

Also Check this thread,

http://h30499.www3.hp.com/t5/Application-Perf-Mgmt-BAC-BSM/Access-denied-for-service-monitor/td-p/6176837#.VH7xRDGUdDw

Basically, change the connection method in the Remote Connection to WMI instead of Netbios and give it a try.