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Sitescope 11.2 Service Monitor

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Im having issues when trying to set up a service monitor on a windows server. The server shows a connection when added to the Remote Servers section, but when I run a test under Services Tool I get the following out put. I am able to log on to the server and start/stop services with the account that is being used. 

 

Successful local logon as domain\user id
Successful local logon as domain\user id
Successful local logon as domain\user id
ERROR: , Input/output error (5)

 

 

Any suggestions?

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
Are you using domain account in SiS server but local admin in remote server connection? If so add this to master.config _perfexOptions= entry and restart service: _perfexOptions=-optionalSetupConnection
Kenneth Gonzalez
HP Support

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If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
Are you using domain account in SiS server but local admin in remote server connection? If so add this to master.config _perfexOptions= entry and restart service: _perfexOptions=-optionalSetupConnection
Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums

View solution in original post

Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Thanks a lot for this information. It helped us a lot in resolving the issue.

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Absent Member.. Absent Member..
Absent Member..

Hi Kenneth

 

I have the same problem but I don't understand the suggestion.

 

My master.config has

_perfexOptions=-wrmUiTimeout 300

 

I must to chage to

_perfexOptions=-optionalSetupConnection

 

and then restart service??

 

Thanks for your help.

 

Carolina

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Micro Focus Expert
Micro Focus Expert

hi Carolina,

 

These are indeed the steps you need to perform.

 

Hope this helps,
PatW

 

 

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class
Hey Caro,

Change the entry as follows:

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection
Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
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Absent Member.. Absent Member..
Absent Member..

Thank you,

 

I had the same issue for DB Server's service monitors. The services are available after making the updates as

_perfexOptions=-wrmUiTimeout 300 -optionalSetupConnection  in the master.config file and restarting Sitescope service.

 

(Sitescope 11.20 on Windows 2008 R2)

 

Thanks

-Shrikant...

 

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Admiral
Admiral

Kenneth 

 

I have the same problem , Even after changing the value in master.config the issue is still not resolved 

 

Regards

Bilal Aman

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

Hi,

 

Is the target server outside SiS domain?

Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
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Admiral
Admiral

Kenneth

 

The Target Server is not in Domain , It is a Standalone Server

 

Regards

Bilal Aman

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Cadet 2nd Class Cadet 2nd Class
Cadet 2nd Class

I meant if the server is on same domain as SiS server.

Kenneth Gonzalez
HP Support

If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.

If you haven’t tried it yet, come and join us in our entitled forums at Support Customer Forums
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Absent Member.
Absent Member.

Also Check this thread,

 

http://h30499.www3.hp.com/t5/Application-Perf-Mgmt-BAC-BSM/Access-denied-for-service-monitor/td-p/6176837#.VH7xRDGUdDw

 

Basically, change the connection method in the Remote Connection to WMI instead of Netbios and give it a try.

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