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Captain Captain

Sitescope 11.32 :- login failure on Windows system

HI Experts,

I'm facing the problem for customer windows server. I have add a connection between SiteScope and windows server via netbios. The logon user granted the administrator privilege. The result of the connection is successful and all the servers are in DMZ.

The problem here is the account has been locked after few days. After i check the windows server security event log, it shows two errors as below.
Logon Failure:
Reason: Unknown user name or bad password
User Name: XXXXXX
Domain: GLOBAL
Logon Type: 3
Logon Process: NtLmSsp
Authentication Package: NTLM
Workstation Name: xxxxx (Sitescope Servr Name)
Caller User Name: -
Caller Domain: -
Caller Logon ID: -
Caller Process ID: -
Transited Services: -
Source Network Address: xxxxxxx (Sitescope Server IP)
Source Port: 0


Logon account: Tools Service Account
Source Workstation: xxxxx (Sitescope Servr Name)
Error Code: 0xC0000064


Do anyone face the same problem here? Any solution or idea for it? it is creating lots of problem from Security End.

Thank you.


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