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Sitescope Emailing alerts is stopped

Hi Guys,

we have sitescope 2019.08, emailing alerts stopped of working, when I tried to test the Email preferences it gives me the below error.

"SiteScope encountered a general exception, Class: APIPreference, Method: test."


appreciate your help.


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Micro Focus Expert
Micro Focus Expert

Hello Moh_Abdelrahman,


Could you please share with us some screenshots of the Email Preferences configuration and the message that you are getting after test the email preferences.


Also, did you apply any recent upgrade/mayor change within the SiteScope application recently?

If so, please share with us additional details about those changes.


Also, please check the following paths:


SiteScope\bin  --> (check for *.hprof files, usually heavy files +100MBtoGB)

SiteScope\persistency  --> Check for any *.tmp , *.corrupted files within this path. Share a screenshots of the directory content.



Miguel Torres
Micro Focus SW Support

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