Sitescope Showing Two operation agents in RTSM
In my BSM , all the Sitescope showing two operations agent , one linked to the node and other is linked to the OMW server.
This Agent is not managed by th OM , it is only managed through BSM for BSM-SiS Integration.
For one of the Agent , it is showing as : Created By DiscoverySiteScope: Third Party Integration
The other one as : Created By BSM: User:bsm_odb_customer_1,LoggedInUser:admin
Can somebody suugest what can be the reasons.. , I have attached snapshot for the same also.
as you already indicated on of the OA CIs is created by SiteScope, while the other instance is created by BSM.
The two instances do not reconcile into on instance because they differ in "Name", "Product Name" and "Discovered Product Name". I'd suggest to open a ticket against SiteScope.