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Vice Admiral
Vice Admiral
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Sitescope Showing Two operation agents in RTSM

Hi Experts,

 

In my BSM , all the Sitescope showing two operations agent , one linked to the node and other is linked to the OMW server.

This Agent is not managed by th OM ,  it is only managed through   BSM for BSM-SiS Integration.

 

For one of the  Agent , it is showing as : Created By DiscoverySiteScope: Third Party Integration

The other one as : Created By BSM: User:bsm_odb_customer_1,LoggedInUser:admin

 

 

Can somebody suugest what can be the reasons..  , I have attached snapshot for the same also.

 

Regards,

Ashish

 

 

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Micro Focus Expert
Micro Focus Expert

Hi Ashish,

 

as you already indicated on of the OA CIs is created by SiteScope, while the other instance is created by BSM.

 

The two instances do not reconcile into on instance because they differ in "Name", "Product Name" and "Discovered Product Name". I'd suggest to open a ticket against SiteScope.

 

Best Regards

       Bernhard

 

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