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[Support Tip] How to troubleshoot and acknowledge several active messages in HPOM (OMU, OML)

 

 

In a case scenario where there are several active messages in OMU you can use the following command to see the amount of active messages: 

 

# echo "select count(*) from opc_act_messages;" | opcdbpwd -exe sqlplus -s

 

 

 

Also, the following command is very helpful to identify the node or nodes and message groups associated with the messages. 

 

Both Hist and Active will be listed in the report. 

This can help identifying if a particular node or group of nodes is generating the most of the messages and thus will help trying to isolate the issue:

 

#/opt/OV/bin/OpC/call_sqlplus.sh   msg_statistic  

 

 

In example: 

 

OVO Report

                                   ----------

 

Report Date:  dd-MMM-yy

 

Report Definition:

 

 User:          opc_adm

 Report Name:   Message Statistics

 Report Script: msg_statistic.sql

 

 

Node Name                                Message Group      Severity #Active

---------------------------------------- ------------------ -------- ----------

abc1.hp.net                 OpC                critical          2

                                         OpC                normal            1

                                         OpenView           critical          1

 

abc2.hp.net                   OpC                warning           1

 

abc3.hp.net                    OpC                warning           3

 

 

Node Name                                Message Group      Severity #Marked

---------------------------------------- ------------------ -------- ----------

 

Node Name                                Message Group      Severity #History

---------------------------------------- ------------------ -------- ----------

 

 

 

The following are example commands with the correct syntax to acknowledge active messages in HPOM (OMU, OML)

 

#opcack -c -u <user_name> -e <filter_name>=<value>

 

To explain the options, (this can be found in the man page for opcack): 

 

-c: non interactive mode

 

-u: user name

 

-e: filter criteria

 

Possible  filter  names  are:   msg_text,   severity,

                         time_from,   time_to,  last_time_from,  last_time_to,

                         unmatched, node_name, node_list, msg_group,  applica-

                         tion, object, ownership, CMA:<CMA-name>.

 

i.e: 

 

 

 

#opcack -c -u opc_adm -e severity=normal

 

#opcack -c -u opc_adm -e severity=warning

 

#opcack -c -u opc_adm -e severity=critical

 

 

other examples: 

 

opcack -c -u john_hp -e severity=warning

 

opcack -c -u john_hp -e severity=normal

 

opcack -c -u john_hp -e severity=minor

 

opcack -c -u john_hp -e severity=major

 

opcack -c -u john_hp -e severity=critical

 

opcack -c -u opc_adm -e node_name=abc1.hp.net

 

 

 

 

HP Support
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