Commander
Commander
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Unable to access RTSM through Local Client.

Hello Experts!

hope you are all good,

recently i have deployed OBM in distributed enviornment on three Virtual machines, DPS,GW-server,MSQL database. now issue is that, i want to access RTSM through local client but im unable to do so. i have tried giving ip of bothDPS, GW to local client, it asks for user name and password, but after entering correct credentials nothing happens.
Kindly help guys,

Thanks in advance.

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6 Replies
Micro Focus Expert
Micro Focus Expert

Hello,

What version is that?

You should use the FQDN of the DPS server and authenticate using an OMi superadmin user, the default “admin” for example.  

Regards,

Rosen

Micro Focus Software Support
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Admiral
Admiral

Hello Muhammed

It works only with your admin account , ia m using this , This will not work with other accounts 

Regards

Bilal Aman

Admiral Admiral
Admiral

Hello Muhammad,

What exactly you mean by "after entering correct credentials nothing happens". Nothing happens means? It gives you blank pop-up screen? Any error?

Screenshot of what's happening is much appreciated.

You should try using GW Server name (or IP address) and credentials will be your OBM admin credentials.

 

Thanks,
Sahil Gupta

Regards,
Sahil Gupta
Commander
Commander

Hello Sahil,

 

Nothing happens means literaly nothing is happening, no pop-up no error nothing. no responce at all. im already giving FQDNS/IP of OBM GW server. 

 

Thanks,

Muhammad Umer

 

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Fleet Admiral
Fleet Admiral

There should be a log file UCMDB_Local_Client.log in folder of the local client jar/bat. IT should contain some information of activation.

Commander Commander
Commander

Hi,

In my situation, changing Port from 8443 to 443 solved the problem.

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