Unable to access RTSM through Local Client.

[Muhammad Umer]

Hello Experts!

hope you are all good,

recently i have deployed OBM in distributed enviornment on three Virtual machines, DPS,GW-server,MSQL database. now issue is that, i want to access RTSM through local client but im unable to do so. i have tried giving ip of bothDPS, GW to local client, it asks for user name and password, but after entering correct credentials nothing happens.
Kindly help guys,

Thanks in advance.

[Rosen_K]

Hello,

What version is that?

You should use the FQDN of the DPS server and authenticate using an OMi superadmin user, the default “admin” for example.  

Regards,

Rosen

[bilal,aman]

Hello Muhammed

It works only with your admin account , ia m using this , This will not work with other accounts 

Regards

Bilal Aman

[SahilGupta]

Hello Muhammad,

What exactly you mean by "after entering correct credentials nothing happens". Nothing happens means? It gives you blank pop-up screen? Any error?

Screenshot of what's happening is much appreciated.

You should try using GW Server name (or IP address) and credentials will be your OBM admin credentials.

Thanks,
Sahil Gupta

[Muhammad Umer]

Hello Sahil,

Nothing happens means literaly nothing is happening, no pop-up no error nothing. no responce at all. im already giving FQDNS/IP of OBM GW server. 

Thanks,

Muhammad Umer

[Misaq]

There should be a log file UCMDB_Local_Client.log in folder of the local client jar/bat. IT should contain some information of activation.

[OMiasker]

Hi,

In my situation, changing Port from 8443 to 443 solved the problem.